Technical Operations Manager

State of Utah Office of the Governor • Salt Lake City, UT

3d • $34 - $49 • Hybrid

About The Position

In this Technical Operations Manager position, you will drive strategic execution across the Utah Department of Commerce’s technology, data, and operational landscape. Managing high-stakes vendor relationships, cross-functional software rollouts, and infrastructure coordination with DTS, this role ensures seamless operational continuity across divisions. We are seeking a software-minded problem solver who treats internal tools like high-value products—using data, continuous iteration, and low-friction experimentation to improve consistency, lower operational costs, and elevate the user experience.

Requirements

• The Ability to attend the initial training period in person at our Salt Lake City office, with the understanding that hybrid telework (up to 2 days per week) is available once you have demonstrated understanding and competency in the basic functions of the position.
• Proven experience leading technical operations initiatives. Working knowledge of how software deployments, system integrations, and data migrations are planned and executed, sufficient to translate between technical delivery teams and agency leadership, scope work accurately, and assess risk and readiness.
• Proven experience tracking vendor deliverables, managing billable hours (e.g., 30hr/wk contract allocations), and enforcing vendor accountability.
• Hands-on experience structuring and administering work management boards (specifically Monday.com, JIRA, or Asana) to streamline ticketing and team capacity tracking.
• Practical understanding of risks associated with moving legacy file systems (e.g., Google Drive to GCP/cloud storage) and maintaining system link integrity.
• Demonstrated ability to set firm boundaries with demanding stakeholders, balance competing division priorities, and protect team bandwidth against burnout.

Nice To Haves

• Familiarity with Utah state procurement processes, DTS integrations, and statutory compliance (e.g., UAPA, BCI regulations, or legislative mandates like SB0084).
• Prior experience managing large-scale Licensing/Registration System (LRS) rollouts or digitizing paper processes using "conveyor belt" production models.
• Basic knowledge of data cleanup workflows, SQL/data table extraction, and building operational KPI dashboards.
• Strong consensus-building skills across varied division cultures—from high-pressure environments to emerging technological units.

Responsibilities

• Oversee core vendor deliverables and hold partners accountable to active Service Level Agreements (SLAs). Manage technical scopes across third-party resources, including Egen, System Automation (SA), and Salesforce maintainers.
• Lead cross-divisional initiatives that depend on technology change, including business requirements, data classification and retention decisions, records inventory, user communications, and readiness sign-off for storage and system migrations executed by DTS.
• Serve as the functional administrator for internal project tracking platforms (e.g., Monday.com, Asana, JIRA, Gqueues), optimizing intake workflows, website ticketing systems, and backlog reconciliation.
• Oversee operational dashboard initiatives from requirements gathering to execution, partnering with internal analysts and division bureaus on data hygiene and report delivery.
• Function as a key liaison to the Division of Technology Services (DTS), Division of Occupational and Professional Licensing (DOPL), Division of Consumer Protection (DCP), and other internal bureaus to navigate resource bottlenecks and scope changes.
• Act as the internal product owner for critical operational software and platforms; partner with stakeholders across Commerce to translate operational pain points into clear user stories, prioritize product roadmaps, and measure feature adoption post-launch.

Benefits

• This position is eligible for a full benefits package.
• Job Stability: Enjoy the security and reliability of employment within a well-established organization.
• Career Growth: Develop valuable skills and gain opportunities for leadership within a large organization.
• Meaningful Work: Contribute to an important service that benefits the community and supports organizational goals.
• Supportive Work Environment: Be part of a team that values cooperation, strong work ethics, and mutual support.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed