Technical Operations Manager

JLL•Charlotte, NC

8d•Onsite

About The Position

The Technical Operations Manager serves as the strategic leader and operational backbone of JLL's Global Support Center (GSC), orchestrating complex 24/7 facility operations across multiple sites while driving team excellence through innovative leadership and continuous improvement initiatives. This role demands an exceptional individual with a great attitude, optimistic approach, and out-of-the-box thinking to navigate the dynamic challenges of critical facility management while fostering team cohesion, growth, and development.

Requirements

Exceptional attitude and optimistic approach to complex operational challenges
Proven team leadership skills with demonstrated ability to inspire and develop diverse teams
Creative, out-of-the-box thinking that drives innovation in operational processes and team development
Strong emotional intelligence with ability to maintain team morale during high-pressure situations
Bachelor's degree in Engineering, Facilities Management, or related field preferred, but not required
Preferred 5+ years of facility management experience with 5+ years in leadership roles
Advanced knowledge of Building Automation Systems, fire safety systems a plus, and critical infrastructure
Proven experience in incident management, emergency response, and crisis leadership
Demonstrated success in 24/7 operations management and shift coordination
Experience with comprehensive quality assurance program development and implementation
Advanced skills in training program design and team development
Proficiency in multiple technology platforms and systems integration
Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

fire safety systems a plus

Responsibilities

Lead comprehensive daily operations across Arizona, North Carolina, and Pennsylvania Global Support Centers ensuring 100% operational readiness
Drive incident management events with systematic Root Cause Analysis implementation
Orchestrate seamless 24/7 operations through dynamic shift management and proactive resource allocation
Manage complex client relationships and coordinate real-time event responses across multiple facility systems
Inspire and develop a team of professionals through strong team leadership skills and mentoring
Implement innovative training programs including comprehensive 90-day new hire development and ongoing competency enhancement
Foster team cohesion and growth through creative problem-solving approaches and collaborative leadership strategies
Conduct performance management, recognition programs, and career development planning with an optimistic, solution-focused mindset
Partner with fellow GSC managers to champion a collaborative environment where the strongest ideas drive operational excellence regardless of source.
Oversee Building Automation Systems (BAS), Siemens Fire Panels, radio communications, and Video Teleconferencing infrastructure
Drive continuous improvement through out-of-the-box thinking in operational efficiency and technology utilization
Manage comprehensive quality assurance programs with monthly audits across multiple operational categories
Coordinate advanced technical support for workstations, systems integration, and infrastructure maintenance
Execute quarterly business reviews and annual strategic planning initiatives
Maintain extensive reporting systems for executive leadership including monthly Director reports and performance analytics
Drive safety and regulatory compliance initiatives
Morning facility readiness and infrastructure assessment
Incident leadership with comprehensive escalation management
Proactive building monitoring and critical space tours
Real-time coordination of contractors, technicians, and operational teams
Weekly engineering meetings, staff development sessions, and comprehensive reporting
Bi-weekly quality audits and certification monitoring
Monthly training programs, expense management, and performance reviews
Quarterly strategic planning and annual team performance management
Provide after-hours escalation support Monday-Friday (7 PM - 6 AM)
Weekend and holiday coverage with 2-hour response time requirements
Emergency coordination for building shutdowns and critical system failures