Manager, Technical Operations
About The Position
The Manager of Technical Operations will lead SoftWave’s operational execution across service operations, technical engineering support, facilities, and equipment infrastructure. This role is responsible for delivering operational performance to plan across throughput, cost, and quality objectives, while building the processes, tools, and systems required to support growth in an early-stage med device environment. The role will manage approximately 10 direct reports across service, engineering, facilities, and equipment control functions and will serve as a key operational leader supporting scalability and installed base reliability. This role serves as the operational execution engine for the business, ensuring the company can scale service, engineering support, and operational infrastructure while maintaining performance to plan.
Requirements
- Bachelor’s degree in engineering
- 3 – 5 years of Engineering functional or equivalent technical project / people management experience
- 1 - 3 years of direct oversight of Manufacturing or Service activities associated with assembly and test processes or equivalent management experience
- Strong leadership, people skills, judgment and problem-solving capabilities
- Excellent communication, collaboration, and mentoring skills
- Experience working in and leading small teams with a great deal of autonomy
- Ability to implement, follow and enforce processes and process controls
- Strong analytic skills to define, measure and analyze KPIs
- Experience working in a regulated environment
- Ability to read, understand, and execute job functions in accordance with Standard Operating Procedures
Nice To Haves
- MS / MBA
- ERP (NetSuite) experience
- Operating in an FDA Registered Facility and / or under ISO13485;2016 ; MDSAP QMS Certification
- Schedule flexibility to support evening / weekend shifts as Organization needs arise.
Responsibilities
- Lead service, repair, refurbishment, and lifecycle management of applicators
- Establish turnaround time targets and service workflows
- Drive service throughput and quality performance
- Coordinate spare parts and refurbishment inventory with Supply Chain
- Lead service operations for the installed base of SoftWave devices
- Develop field and depot service processes
- Improve service responsiveness, uptime, and service cost efficiency
- Support issue escalation and root cause resolution
- Provide leadership across technical engineering support functions, including: Reliability Engineering (Failure analysis, root cause investigation, reliability improvement initiatives), Sustaining Engineering (ECOs, lifecycle support, product changes, field issue resolution), Manufacturing Engineering (Process development, tooling, fixture design, production support, process improvements)
- Oversee facilities operations and infrastructure
- Ensure site readiness to support production and service activity
- Manage safety, workspace planning, utilities, and operational layout improvements
- Lead maintenance and calibration programs
- Ensure operational equipment uptime and compliance
- Manage preventive maintenance schedules
- Maintain calibration records and traceability
- Establish KPIs, dashboards, and management systems to drive accountability and continuous improvement
- Build scalable infrastructure, including Standard Operating Processes, Tools and Dashboards, KPI Reporting, Production Planning, Resource Planning models, ERP / Traceability / Servicing Order / CRM
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
