Technical Operations Manager

STACK Infrastructure•Santa Teresa, NM

2d•Onsite

About The Position

As a key member of STACK’s Critical Operations team, the Technical Operations Manager supports data centers across a STACK region. This role is responsible for designing, implementing, and improving portfolio-wide programs that elevate operational readiness, training, and asset management. You’ll be part of the team that defines and enforces the STACK “Playbook”—standardizing maintenance practices, operational training, safety initiatives, and risk mitigation strategies. This role requires strong cross-functional collaboration, technical fluency in data center infrastructure systems, and the ability to drive consistency and accountability across field teams. We’re looking for someone who brings experience in critical environments (data centers, power generation, etc.), understands the demands of uptime and reliability, and thrives on building scalable, metric-driven programs.

Requirements

3–5 years of experience in data center operations or other mission-critical environments (e.g. power generation, utilities, or industrial facilities)
Demonstrated experience with electrical and mechanical infrastructure systems—power distribution, UPS, generators, HVAC, fire/life safety systems
Experience writing, reviewing, or auditing operational procedures (SOPs/MOPs/EOPs)
Proven ability to lead and manage portfolio-wide operational programs
Familiarity with Computerized Maintenance Management Systems (CMMS) and/or Data Center Infrastructure Management (DCIM) platforms
Strong organizational, communication, and stakeholder management skills
Comfortable working independently and managing multiple initiatives simultaneously
Bachelor’s Degree or equivalent experience
Background in program or project management in a critical infrastructure setting
Experience delivering field-facing training and certification programs
Familiarity with incident management, event response coordination, or availability metrics
Must be eligible to work in the United States
Must pass comprehensive background and drug screening

Nice To Haves

Engineering or technical degree (not required)

Responsibilities

Lead the development and governance of operational programs related to: Operator training and technical certification, Site readiness and emergency response drills, Maintenance standards and CMMS program health, Availability, uptime performance, and event response
Establish and uphold the standard for Change Management and Methods of Procedure (MOPs) by developing, reviewing, and auditing templates and processes for routine and emergency work on critical infrastructure—ensuring consistency, clarity, and risk mitigation across all sites
Support root cause analyses (RCAs) and incident reviews to identify systemic gaps and preventative actions
Deliver training and guidance for field personnel across multiple markets
Assist in troubleshooting and resolving program, process, or system issues that impact productivity or safety
Partner with peers in Operations, Safety, Engineering, and IT to implement and scale critical operations programs across the STACK portfolio
Champion a culture of safety-first operations, high performance, and continuous improvement