Technical Operations Manager, Drops, Install, & Repairs

GFiber•Kansas City, MO

10d•$84,000 - $102,000

About The Position

At gFiber, the Technical Operations Manager, Drops, Install, & Repairs helps oversee vendor work and operational performance related to drops, installations, and repairs. The role manages day-to-day vendor tickets, purchase orders, invoicing, forecasting, customer escalations, safety standards, quality inspections, and reporting. It collaborates across departments and with vendors and leadership to resolve issues and improve installation procedures. On-call responsibilities may be required as needed. The role operates in a fast-paced startup environment focused on changing the broadband industry.

Requirements

Bachelor's degree in Construction Management, Engineering, Business, Telecommunications, or a related field, or equivalent practical experience.
At least 3 years of experience in a vendor management role with customer-facing responsibilities.
Experience managing telecommunications infrastructure, Fiber to the Home/Plant (FTTx) operations, and/or outside plant (OSP) projects.
Experience managing capital, operational, and technical programs.

Nice To Haves

Lean Six Sigma, PMP, or other relevant certifications.
Experience managing large-scale, dynamic operational projects involving competing resources, priorities, and changing workflows.
Experience managing vendor teams, technicians, or installers in the telecommunications industry.
Understanding of CAD, GIS systems, and FTTH records/as-builts.
Analytical ability to monitor and review vendor financial and operational performance.
Demonstrated troubleshooting and creative problem-solving skills in ambiguous situations.

Responsibilities

Manage day-to-day vendor tickets to support timely completion of drop installations.
Serve as vendor manager; track and verify invoiced quantities and own and manage vendor purchase orders.
Develop forecasting models and coordinate with vendors to ensure they can support build schedules and inventory releases.
Contact customers to help resolve installation roadblocks, manage field escalations, and approve field estimates while ensuring excellent customer service.
Ensure health and safety standards are followed; coordinate quality inspections of drops and installations and associated reporting.
Collaborate with other departments to address drop, installation, and repair issues and promote a positive work environment.
Work with vendors and management to improve, change, and develop efficient installation procedures.
Report market performance to leadership.
Handle on-call responsibilities as needed.