Technical Operations Manager, Drops, Install, & Repairs

gFiber•Kansas City, MO

11d•$84,000 - $102,000

About The Position

At gFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round. And the job of creating better internet is never done - so we’re growing! Our team is committed to building a place where people who want to make a difference can grow their careers and find their spot to belong. This role is not eligible for immigration sponsorship.

Requirements

Bachelor's degree in Construction Management, Engineering, Business, Telecommunications, a related field, or equivalent practical experience.
3 years of experience in a vendor management role with customer-facing responsibilities.
Experience managing telecommunication infrastructure, Fiber to the Home/Plant (FTTx) operations, and/or outside plant (OSP) projects.
Experience managing capital, operational, and technical programs.

Nice To Haves

Lean Six Sigma, PMP, or other relevant certifications.
Experience managing large-scale and dynamic operational projects with competing resources, priorities, and changing workflows.
Experience managing vendor teams, technicians, or installers in the Telecommunications industry.
Understanding of CAD, GIS systems and FTTH records/Asbuilts.
Analytical ability to monitor/review vendors’ financial and operational performances.
Demonstrated ability to employ troubleshooting skills and creative problem solving skills in ambiguous situations.

Responsibilities

Manage day-to-day tickets issued to vendors to ensure the timely completion of the drop installation, serve as the vendor manager, track and verify invoiced quantities, own and manage vendor purchase orders (PO's).
Develop forecasting models and communicate with vendors to ensure the ability to support build schedules and inventory releases.
Contact customers to help resolve any installation roadblocks, manage escalations from the field, and approve field estimates; ensure excellent customer service always.
Ensure that Health and Safety standards are followed and coordinate Quality Inspections of drops and Installations, and associated reporting.
Work collaboratively with other departments to address any drop, installation, or repairs issues, and promote a positive work environment.
Work with vendors and management to continually improve, change, and develop procedures for efficient installations, and report up to leadership on market performance.
On call responsibilities as needed