Technical Operations Coordinator

Montgomery County•Norristown, PA

16d

About The Position

The Technical Operations Coordinator (TOC) assists the Technical Operations Supervisor (TOS) with technology needs across Supervision Services departments: Adult Probation, Juvenile Probation, Pretrial Services, and Treatment Courts. The role responds to staff technical issues, triages technology needs to support productivity, and maintains hardware and software for the assigned department. The coordinator also provides coverage during the Technical Operations Supervisor’s absence. The position supports case management systems and related applications, assists with data analysis and report verification, and coordinates with County Information & Technology Solutions and vendors. It requires travel to various county buildings and offices, including locations in Pottstown, Willow Grove, Lansdale, the Montgomery County Correctional Facility, the Courthouse, and One Montgomery Plaza. The employee must complete 16 hours of technology development training annually.

Requirements

Associate’s degree in Human Services, Social Work, or another related field preferred, or an equivalent combination of education and experience may be substituted.
Excellent written and oral communication skills.
Excellent organizational skills.
Knowledge of automated systems and computer languages.
Knowledge of the criminal justice system and department policies and procedures.
Accuracy, attention to detail, organization, and ability to multitask.
Experience with MS Office products, SQL, and Crystal Reports.
Ability to work independently and in a team setting.
Professionalism and commitment to treating people with dignity and respect.
Must undergo a thorough pre-employment background investigation, including a drug screen.

Nice To Haves

Associate’s degree in Human Services, Social Work, or another related field.

Responsibilities

Assist the Technical Operations Supervisor in coordinating activities between Supervision Services departments involving case management systems and applications such as CPCMS, JNET, and PAJCIS, as well as vendors.
Support compliance with County policies and State and Federal legislation and standards.
Provide technical assistance to assigned departmental personnel regarding computer hardware and software used in the application environment.
Assist with data analysis extracted from case management systems to verify reports.
Assist the Technical Operations Supervisor with managing and maintaining hardware inventory and conducting equipment inspections.
Promote an environment that supports diversity, equity, and inclusion.
Maintain working knowledge of hardware and software technologies used in the department.
Train and support department personnel in the use of computer software and applications as needed.
Write, create, detail, and explain reports using SQL and Crystal Reports.
Collaborate with the County Information & Technology Solutions Department and vendors to meet departmental technology needs.
Travel to various county buildings and offices on a daily or weekly basis.
Complete 16 hours of technology development training annually.
Provide coverage during the Technical Operations Supervisor’s absence.