Technical Office Specialist- WRC Administration

Oakland County•Waterford, MI

4d•$49,579 - $66,426•Hybrid

About The Position

This position is hybrid. Are you tech-savvy, detail-oriented, and passionate about using data and technology to help a team work more effectively? Are you interested in working with department administration to run reports, track information, and coordinate departmentwide initiatives? In this role, you’ll serve as a go-to resource for department-specific software, databases, and technology while helping staff coordinate meetings, comply with processes, and support administrative aspects of a large governmental operation. You’ll maintain mission-critical systems, analyze data, create reports, troubleshoot technical issues, and work closely with staff on special projects.

Requirements

Must be a high school graduate or have a certificate of successful completion of the General Education Development (GED) Test.
Have had four (4) years of increasingly responsible experience assisting professional level staff in the compilation and preparation of divisional reports or performing data input and maintenance; at least one (1) year of which included the use of specialized departmental software applications.
Course work at an accredited college, university, business, or commercial school in a related area may be substituted for up to three (3) years of the experience on a year‑for‑year basis.
Considerable ability and skill in compiling and abstracting divisional data in preparing special and annual reports.
Considerable knowledge of and ability to utilize current word processing, spreadsheet, database, e-mail, and Internet software.
Reasonable knowledge of the methods of conducting research and evaluating collected data.
Reasonable ability to prepare and present effective written reports, graphs, and charts.
Reasonable ability to make and carry out administrative directives in accordance with divisional policies and procedures.
Functions as a lead worker over lower-level clerical staff, students, summer employees, and college interns by instructing, training, and distributing work.
Ability to communicate to accurately convey information.
Ability to produce reports in multiple formats.

Responsibilities

Maintain and update mission-critical databases and department-specific software applications.
Research, compile, and analyze data to create regular, special, and customized reports.
Serve as a technical resource for staff and assist with troubleshooting software and hardware issues.
Partner with Information Technology to help resolve more complex technical problems.
Collect data and compile statistics to support departmental reporting and decision-making.
Assist administrative level staff by coordinating departmentwide initiatives and efforts.
Utilizing applications prepared by Information Technology, along with database, spreadsheet, other software programs, updates information and generates regular and ad hoc reports.
Develops new and special report formats and designs databases as required.
Conducts research for various reports as assigned by professional staff.
Gathers information from computer systems & web sites containing public records, reports, divisional files, etc.
Performs calculations and prepares detailed spreadsheets and reports.
Utilizes research software, client tracking system, and the internet to perform research and identify target domestic and international companies for high potential investment in Oakland County.
Assists in the research and collection of materials for client proposal packages and responding to request for proposals (RFP).
Using personal computer applications to compile and analyze data in response to specific questions and inquiries of professional or administrative staff.
Works with professional staff to develop databases and reporting systems that can be web-enabled.
Trains staff in the use of specialized departmental/divisional software applications and systems.
Attends new application orientations and software training sessions to maintain and update personal knowledge and retain the ability to effectively assist and train departmental personnel.
Keeps department informed of modifications in procedures, input/output reports, systems capabilities, and other related changes.
Participates in staff meetings as directed and documents proceedings.
Utilizes current Countywide and/or department specific software to complete assignments.
May work with Information Technology to resolve technical problems and request special assistance.
Resolves moderately complex problems such as troubleshooting computer system errors, making recommendations to enhance systems and improve reports.
Assists departmental personnel in the resolution of difficulties in the operation of their particular system.
Responds to various questions from the public, attorneys, and clients regarding general program information and processes.
Assists administration with special projects and/or events.
May order and maintain office supplies.