Technical Market Operations Specialist (Derivatives)
TMX Group•Montreal, QC
•Hybrid
About The Position
This role is essential for delivering technology-driven initiatives, providing high-touch customer support for our Derivatives trading and market data lines of business, and ensuring the seamless execution of client certifications and QA testing. Based in our state-of-the-art office in the heart of Montreal’s financial district, you will play a pivotal role in supporting existing clients and shaping the future of our trading ecosystem.
Requirements
- 1 to 3 years of experience within the financial services or capital markets industry.
- Foundational understanding of Market Operations, industry economics, and specifically Derivative and Equity markets.
- Ability to navigate complex technical environments and translate business needs into technical solutions.
- Fluency in both French and English (written and spoken) is required to support partners and stakeholders in both languages.
- A collaborative team player who thrives in a fast-paced, results-driven, and open environment.
- Must be authorized to work in the country where this position is located.
Nice To Haves
- Proficiency with Google Workspace (Google for Work).
- Understanding of network fundamentals and IT components.
- Experience with Level 1 triage using tools such as Netscout, Splunk or Wireshark.
Responsibilities
- Deliver Level 1 and Level 2 technical support for Direct Market Access Vendors, Canadian and Foreign Approved Participants, and Market Data Vendors.
- Lead and support clients through the application certification process, ensuring their systems meet all technical requirements for trading.
- Execute End User QA Testing for business changes and technology initiatives to maintain platform integrity.
- Gather industry insights and monitor competitor activity to provide actionable recommendations to management and Product Development teams.
- Coordinate customer communications across internal departments and act as a professional brand ambassador.
- Continuously evaluate and provide recommendations to improve team workflows and operational efficiency.
Benefits
- Cloud-first and hybrid workstyle
- Generous time-off and leaves
- Accommodations for applicants and employees who require it.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
