Specialist, Technical Operations

Cardinal Group Career•Denver, CO

1d•Onsite

About The Position

The Technical Operations Specialist is responsible for overseeing the onboarding, configuration, support, and success of onsite technical systems within Cardinal communities. The manager will lead a team that ensures the seamless operation of these systems, facilitates technical support, implements standards, and improves the efficiency, productivity, and security of our communities.

Requirements

Minimum of 5 years in an operations role supporting onsite systems or related technologies, with at least 2 years in a supervisory or team lead role.
Utilize AI tools to increase both individual and team efficiency.
Proficiency in technical infrastructures encompassing VOIP, Wi-Fi, networking, and access control.
Experience in quality assurance and testing methodologies.
Demonstrated ability to independently develop and execute system validation initiatives across a portfolio.
Proven ability to work independently, lead, mentor, and develop teammates.
Excellent problem-solving, customer service, and communication skills.
Ability to embody the Cardinal Culture and Cardinal Core Values every day.

Responsibilities

Oversee the setup, configuration, and maintenance of the standard on-site technical infrastructure, including phone systems, access control, security cameras, Wi-Fi, and future on-site technical needs.
Minimize disruptions by providing technical support and troubleshooting onsite system and centralized services issues.
Develop and maintain operational procedures related to on-site technical systems
Maintain accurate records of system configurations, installations, and maintenance activities.
Implement consistent testing, verification, and quality assurance procedures to proactively find and resolve potential problems.
Employ AI to boost efficiency, automate workflows, and optimize operational processes.
Ensure compliance with company standards and security protocols in all installations and operations.
Respond to service requests and resolve technical issues promptly and efficiently.
Participate in training sessions as required to stay up to date on new technologies and best practices.
Partner with our facilities teams to understand on-site needs and build solutions to support their plans.
Assist with other projects and assignments as directed by the team leader.