Technical Market Operations Manager (NYC)

Higher People•New York City, NY

4d•$130,000 - $145,000•Onsite

About The Position

Throne is a fast-growing Series B startup transforming public infrastructure by delivering clean, safe, smart restrooms to cities, transit agencies, and public spaces. With flagship customers like LA Metro, Caltrain, Berkeley, Ann Arbor, Beverly Hills and Washington DC, they're rapidly scaling and preparing for multi-city expansion in 2026–2027. This role offers the exciting opportunity to lead a team with real-world impact, owning the day-to-day performance and development of a field technician team keeping Thrones across New York City running at the highest standards. You will work on cutting-edge infrastructure combining IoT, solar power, smart plumbing, HVAC, and waste management systems, gaining exposure to highly interdisciplinary operational challenges. You will also help establish and improve field service processes, scheduling infrastructure, and operational workflows during a key growth phase for the company, all within a highly collaborative environment where you'll partner closely with Software, Engineering, Design, and central Tech Ops teams to deliver structured field feedback that drives product and process improvements.

Requirements

5+ years of experience managing field teams/assets
Proven track record of managing, mentoring, and advancing the careers of frontline personnel
Deep competency in electrical and plumbing systems, with the ability to read complex technical diagrams and schematics
Operational experience overseeing field activities including maintenance, sanitation, workforce scheduling, and route optimization
Proficiency in developing and maintaining operational workflows around ticketing and inventory management
Exceptional diagnostic skills to identify root causes and implement sustainable solutions
Superior interpersonal and communication skills to lead teams and coordinate with cross-functional partners
Ability to remain agile and productive in a high-growth, fast-paced startup environment
Willingness to support the market during weekends or non-standard hours as needed
Bachelor's degree in Engineering or Operations, or significant professional trade experience in lieu of a degree
Valid driver's license with a history of safe driving

Nice To Haves

Experience scaling a field service operation in a startup or high-growth environment
Certification or license in plumbing, electrical work, or a related trade
Familiarity with smart technologies or IoT devices
Prior experience in portable sanitation, facilities management, or infrastructure
New York State or NYC-specific trade or construction knowledge
OSHA 10 or OSHA 30 certification

Responsibilities

Directly manage, mentor, and develop a team of field technicians.
Conduct regular performance reviews, set clear goals, and provide ongoing coaching.
Lead onboarding and training for new technicians, ensuring adherence to national standards and local market requirements.
Foster a culture of safety, accountability, teamwork, and continuous improvement.
Own end-to-end NYC field service operations including scheduling, workload prioritization, and technician deployment.
Ensure all repair and maintenance tickets are created, assigned, and resolved in accordance with defined SLAs.
Manage inventory of parts, tools, and supplies, and lead deployments of new Throne units as the market scales.
Track and report on key operational metrics — resolution times, uptime, technician utilization — to the Market General Manager.
Create and execute plans for the proper upkeep of all workspaces, tools, and equipment.
Translate field learnings into documented processes and technical knowledge base contributions.
Execute centrally defined training programs ensuring compliance and standardization.
Identify operational inefficiencies and proactively propose improvements.