Market Operations Manager

TailorCare

7d•Remote

About The Position

The Market Operations Manager (P4) is an individual contributor responsible for supporting the execution of market priorities across assigned markets within a client relationship. Working under the direction of Market Operations Directors and Senior Directors, this role develops foundational market operations knowledge, maintains accurate market information, coordinates cross-functional follow-up, and ensures workstreams stay on track. The ideal candidate is detail-oriented, highly organized, and eager to build expertise in market performance, client operations, and stakeholder coordination. TailorCare is transforming the experience of specialty care. Our comprehensive care program takes a profoundly personal, evidence-based approach to improving patient outcomes for joint, back, and muscle conditions. By carefully assessing patients' symptoms, health histories, preferences, and goals with predictive data and the latest evidence-based guidelines, we help patients choose and navigate the most effective treatment pathway for them every step of the way. TailorCare values the experiences and perspectives of individuals from all backgrounds. We are a highly collaborative, curious, and determined team passionate about scaling a high-growth start-up to improve the lives of those in pain. TailorCare is a remote-first company with our corporate office located in Nashville.

Requirements

5 -7 years of experience in market operations, client operations, account management, healthcare operations, or a related field.
Demonstrated ability to manage multiple workstreams, track deliverables, and follow through on commitments in a fast-paced environment.
Strong organizational skills with high attention to detail and accuracy.
Experience working cross-functionally with internal stakeholders across multiple teams or functions.
Clear written and verbal communication skills; ability to prepare meeting notes, status updates, and follow-up communications for internal audiences.
Familiarity with CRM tools, project tracking software, or operational workflows preferred.
Experience in healthcare, managed care, or a value-based care setting is a plus.
Ability and willingness to travel up to 10% as needed for onsite meetings, team collaboration, and company events.

Nice To Haves

Market operations and client coordination
Performance tracking and data fluency
Cross-functional collaboration and stakeholder communication
Organized project and task management
Process documentation and continuous improvement
CRM and operational tooling (e.g., Salesforce, project management platforms)
Written and verbal communication
Risk identification and escalation judgment

Responsibilities

Develop working knowledge of assigned markets, client priorities, operational workflows, and key stakeholders.
Maintain accurate market information, track action items, prepare materials, and identify basic operational needs or gaps.
Maintain accurate inputs and track assigned metrics, action items, and reporting needs.
Identify basic trends, gaps, or data questions and prepare clear updates for internal stakeholders.
Manage assigned tasks, meeting follow-ups, documentation, and project details with accuracy and timeliness.
Keep stakeholders informed, track open items, follow through on commitments, and escalate delays or barriers early to Directors/Senior Directors.
Work effectively with Growth, Clinical Operations, Data/Analytics, Finance, and other partners to gather information, coordinate next steps, and support market needs.
Prepare clear updates, meeting notes, and follow-up communications.
Demonstrate responsiveness, professionalism, and sound judgment when interacting with internal partners and selected client/market contacts.
Identify recurring process gaps, handoff issues, or inefficiencies in assigned work.
Suggest practical improvements, support documentation of updated workflows, and help maintain accurate information in CRM or market tracking tools.
Support relationship management through preparation, follow-up, responsiveness, and accurate information sharing.
Build credibility with internal partners and selected client/market contacts.
Understand market priorities and support execution of plans created by Directors/Senior Directors.
Help translate strategy into tasks, timelines, and stakeholder follow-up.
Identify potential issues early, gather relevant context, and escalate appropriately.
Communicate risks clearly, track follow-up, and support resolution by ensuring the right information reaches the right stakeholders.
Capture market feedback, client questions, operational pain points, and emerging themes.
Share insights with appropriate internal partners to support continuous improvement.
Other duties as assigned