Manager, Market Operations (Technicians)

Throne Labs • New York City, NY

7d • Onsite

About The Position

The Company Throne is a fast growing Series B startup transforming public infrastructure by delivering clean, safe, smart restrooms to cities, transit agencies, and public spaces. With flagship customers like LA Metro, Caltrain, Berkeley, Ann Arbor, Beverly Hills and Washington DC, they're rapidly scaling and preparing for multi-city expansion in 2026–2027.

Why This Role is Exciting

Lead a team with real-world impact: You'll own the day-to-day performance and development of a field technician team keeping Thrones across New York City running at the highest standards.
Work on cutting-edge infrastructure: Throne's products combine IoT, solar power, smart plumbing, HVAC, and waste management systems — giving you exposure to highly interdisciplinary operational challenges.
Build scalable field operations: You'll help establish and improve field service processes, scheduling infrastructure, and operational workflows during a key growth phase for the company.
Highly collaborative environment: Partner closely with Software, Engineering, Design, and central Tech Ops teams to deliver structured field feedback that drives product and process improvements.

Requirements

• At least 3 years in trades such as HVAC or electrical, plus 2+ years supervising field teams; high-performing lead technicians are encouraged to apply
• Proven track record of managing, mentoring, and advancing the careers of frontline personnel
• Deep competency in electrical and plumbing systems, with the ability to read complex technical diagrams and schematics
• Operational experience overseeing field activities including maintenance, sanitation, workforce scheduling, and route optimization
• Proficiency in developing and maintaining operational workflows around ticketing and inventory management
• Exceptional diagnostic skills to identify root causes and implement sustainable solutions
• Superior interpersonal and communication skills to lead teams and coordinate with cross-functional partners
• Ability to remain agile and productive in a high-growth, fast-paced startup environment
• Willingness to support the market during weekends or non-standard hours as needed
• Bachelor's degree in Engineering or Operations, or significant professional trade experience in lieu of a degree
• Valid driver's license with a history of safe driving

Nice To Haves

• Experience scaling a field service operation in a startup or high-growth environment
• Certification or license in plumbing, electrical work, or a related trade
• Familiarity with smart technologies or IoT devices
• Prior experience in portable sanitation, facilities management, or infrastructure
• New York State or NYC-specific trade or construction knowledge
• OSHA 10 or OSHA 30 certification

Responsibilities

• Directly manage, mentor, and develop a team of field technicians. Conduct regular performance reviews, set clear goals, and provide ongoing coaching.
• Lead onboarding and training for new technicians, ensuring adherence to national standards and local market requirements.
• Foster a culture of safety, accountability, teamwork, and continuous improvement.
• Own end-to-end NYC field service operations including scheduling, workload prioritization, and technician deployment.
• Ensure all repair and maintenance tickets are created, assigned, and resolved in accordance with defined SLAs.
• Manage inventory of parts, tools, and supplies, and lead deployments of new Throne units as the market scales.
• Track and report on key operational metrics — resolution times, uptime, technician utilization — to the Market General Manager.
• Create and execute plans for the proper upkeep of all workspaces, tools, and equipment.
• Translate field learnings into documented processes and technical knowledge base contributions.
• Execute centrally defined training programs ensuring compliance and standardization.
• Identify operational inefficiencies and proactively propose improvements.

Benefits

• Competitive salary commensurate with experience plus equity participation (stock options), aligning your success with the company's growth
• Comprehensive health insurance
• Flexible Paid Time Off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree