Technical Manager

CEC Entertainment•Milwaukee, WI

About The Position

The Technical Manager, known internally as Game Room Technician, oversees maintenance and repair of arcade games, kitchen equipment, register and IT systems, coin and ticket mechanisms, and stage show equipment. The role calls for electro-mechanical troubleshooting and equipment maintenance, including preventative maintenance, repairs, and replacement of defective electronic components. The Technical Manager also maintains an inventory of electronic equipment, mechanical parts, and tools; maintains a budget; and keeps safety a priority. The work environment includes flashing and flickering lights, moving mechanical parts, and loud noise. The position requires the ability to work up to 45 hours per week and to lift or carry objects weighing 0–50 pounds, as well as stand, bend, kneel, reach, push or pull, walk, and squat during a scheduled shift. The position also requires handling job stress and interacting effectively with guests and team members. The employer describes opportunities for advancement, paid professional training, competitive benefits, and access to earned wages through its “Work Today, Get Paid Tomorrow” program. Full-time employees averaging at least 29.5 hours per week may qualify for comprehensive benefits; benefit eligibility and offerings vary by employment status and applicable laws.

Requirements

Must be at least 18 years of age.
Must be able to work up to 45 hours per week.
Must have a high school diploma or GED, or an equivalent combination of relevant education and experience.
Ability to read schematics and troubleshoot down to the component board level.
Planning, organization, and multi-tasking skills.
Attention to detail.
Time management skills and a sense of urgency.
Must be able to lift or carry objects weighing 0–50 pounds during a scheduled shift.
Must be able to stand, bend, kneel, reach, push/pull, walk, and squat during a scheduled shift.
Ability to handle job stress and interact effectively with guests and team members.

Nice To Haves

Military experience.
A technical degree.
Previous electrical or mechanical training.

Responsibilities

Oversee and maintain video and skill games, kitchen equipment, register systems, and coin and ticket mechanisms.
Oversee arcade games, register and IT systems, and ticket dispensers.
Manage the electrical and mechanical aspects of the game room, including daily preventative maintenance and repairs.
Troubleshoot, repair, and/or replace defective electronic components, boards, and computers.
Operate stage show equipment and manage its repairs and preventative maintenance, including compressors, lighting, sound, pneumatics, mac valves, cylinders, boards, and stage show cosmetics.
Maintain an inventory of electronic equipment, mechanical parts, and tools.
Maintain a budget.
Maintain a safety-focused attitude at all times.

Benefits

Access to telemedicine.
Early wage access through the Work Today, Get Paid Tomorrow program.
401(k) retirement plan.
Employee meal discounts.
Employee Assistance Program (EAP).
Tuition savings and scholarships.
Financial relief resources.
Part-time employees may enroll in fixed indemnity medical coverage, dental and vision options, and voluntary life and short-term disability benefits.
Full-time employees averaging 29.5 or more hours per week are eligible for medical, dental, and vision coverage; paid sick and vacation time; paid holidays where applicable; FSA/HSA options; life and disability insurance; voluntary benefits; legal coverage; and additional education and student loan support.
Paid sick leave and other benefits as required by applicable state and local laws.
Paid professional training and career growth opportunities.