TECHNICAL LEAD - Azure

Happiest Minds • Orlando, FL

2d

About The Position

We are looking for an experienced Team Lead to manage and provide technical leadership for Microsoft Azure, Microsoft 365, Entra ID, and Microsoft Intune environments. The role requires strong hands-on troubleshooting skills, operational ownership, team management, and the ability to handle complex escalations in an enterprise environment.

Requirements

• 7–10+ years of experience, including 2–3 years in a technical lead or team lead capacity.
• Strong technical troubleshooting, people leadership, customer communication, escalation management, RCA/problem management, operational governance, and continuous improvement capabilities.
• Technical skills in Azure, Microsoft 365, Entra ID, Intune, Exchange Online, Teams, SharePoint Online, Conditional Access, MFA, SSO, RBAC, Autopilot, PowerShell, Azure Monitor, Defender, and hybrid identity.

Nice To Haves

• Microsoft Certified: Azure Administrator Associate.
• Microsoft Certified: Endpoint Administrator Associate.
• Relevant Microsoft 365 or Identity & Access certifications.
• ITIL Foundation certification.

Responsibilities

• Lead and mentor engineers supporting Azure, Microsoft 365, Entra ID, and Intune.
• Manage technical escalations, incidents, service requests, problems, and change activities.
• Support Azure services, including virtual machines, networking, storage, monitoring, backup, and access management.
• Administer Microsoft 365, including Exchange Online, Teams, SharePoint Online, and OneDrive.
• Manage Entra ID services, including identity lifecycle, MFA, Conditional Access, SSO, RBAC, and hybrid identity.
• Manage Microsoft Intune for Windows, macOS, iOS, and Android device enrollment, compliance, configuration profiles, application deployment, and endpoint security.
• Troubleshoot complex authentication, device-management, application-access, and cloud-service issues.
• Drive SLA adherence, incident and problem management, root cause analysis, automation, service improvement, and operational reporting.
• Coordinate with cybersecurity, infrastructure, application teams, vendors, and customer stakeholders.
• Maintain SOPs, knowledge articles, technical documentation, and operational dashboards.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed