Azure Technical Specialist

ASM Research•Fairfax, VA

3d•Onsite

About The Position

The Azure Technical Specialist helps manage technical operations for Azure core services across public Azure regions and sovereign environments such as Fairfax. The role supports the FEDNET Technical and Delivery Lead with critical infrastructure, including networking services such as Virtual Networks, ExpressRoute, VPN Gateway, and hybrid connectivity, as well as other core operational components. The position focuses on high availability, reliability, and compliance with sovereign cloud requirements. This salaried role is based onsite in Fairfax, Virginia, and operates 8x5 on weekdays, with on-call support after core business hours. It supports both 24x7 operational coverage and standard business hours, including coordination with onsite resources responsible for continuous delivery.

Requirements

Must work onsite in Fairfax, Virginia.
Must be a US citizen currently residing in the United States.
Must hold an active US Passport.
Must be able to obtain and maintain a DoD Secret clearance and CJIS background check.
At least 5 years of experience in network operations or technical support.
Strong understanding of Azure services and architectures.
Experience with cloud infrastructure operations in enterprise environments.
Knowledge of networking and infrastructure components.
Strong incident management and problem-solving skills.
Excellent communication skills and ability to work across organizational boundaries.
Ability to adapt to changing scope and incorporate new services into operational models.
Background in managing 24x7 operational teams and shift rotations.
Must hold one or more of the listed required certifications: CompTIA Security+, a Microsoft Azure Certification, ACE-P, ACE-E, JNCIP-SP, JNCIP-ENT, JNCIE-SP, JNCIE-ENT, or CCNP.

Nice To Haves

Experience with sovereign or government cloud environments.

Responsibilities

Support the FEDNET Technical Lead and technical operators and engineers across workstreams including DRI, Buildout, Optical, WAN, ExpressRoute Ops, PulseVPN, AZN Systems, and Decommissioning activities.
Support onsite resources responsible for 24x7 delivery, including shift supervisors and technical leads.
Help manage 24x7 operational coverage models for critical services.
Serve as an escalation point for complex technical issues.
Coordinate with engineering teams and shift supervisors to drive incident resolution.
Provide guidance and support to leads managing specialized workstreams.
Ensure service configuration validation and compliance with security standards.
Conduct capacity planning and management for resources.
Direct onsite operations of critical services and connections.
Manage monitoring and mitigation activities across multiple workstreams.
Support multiple concurrent workstreams and shifting priorities.
Develop and maintain operational runbooks and documentation.
Identify opportunities for automation and process improvement.
Implement metrics and KPIs to track operational performance.
Provide occasional on-call support or participate in an on-call rotation for critical incidents.