Technical Lead- IT Operations & Security, IMG

CAMH • Toronto, ON

3h

About The Position

The Technical Lead will coordinate system operations, problem solving, changes, configuration, release documentation, and oversee all matters related to Telephony and 988 infrastructure technologies and end user devices. This position will provide Technical Leadership and mentorship, identify causes of Telephony and Network Information Technologies issues at the infrastructure and end user level, and implement solutions as well as assess the impact of changes to relevant technology on the business. The Technical Lead will apply broad technical knowledge and accurately anticipate organizational impacts and work in a collaborated effort with other IMG members to facilitate best solutions. They will act as the point of escalation for technologies issues (infrastructure and end users). CAMH is implementing its Strategic Plan: Connected CAMH, to transform lives, ignite innovation and discovery, revolutionize education and drive social change. CAMH is more than a hospital, it is a cause. CAMH is on a mission to change the way society thinks about and responds to mental illness. They aim to eliminate prejudice and discrimination and shape a world where mental illness is central to our healthcare system – a world where Mental Health is Health.

Requirements

• Technical Leadership and mentorship skills.
• Ability to identify causes of Telephony and Network Information Technologies issues.
• Ability to implement solutions for infrastructure and end user issues.
• Ability to assess the impact of technology changes on the business.
• Broad technical knowledge.
• Ability to anticipate organizational impacts.
• Collaborative work ethic.

Responsibilities

• Coordinate system operations, problem solving, changes, configuration, and release documentation.
• Oversee all matters related to Telephony and 988 infrastructure technologies and end user devices.
• Provide Technical Leadership and mentorship.
• Identify causes of Telephony and Network Information Technologies issues at the infrastructure and end user level, and implement solutions.
• Assess the impact of changes to relevant technology on the business.
• Apply broad technical knowledge and accurately anticipate organizational impacts.
• Work in a collaborated effort with other IMG members to facilitate best solutions.
• Act as the point of escalation for technologies issues (infrastructure and end users).

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed