SECURITY OFFICER IMG

Inn of the Mountain Gods Resort and Casino•Mescalero, NM

4d•Onsite

About The Position

Responsible for ensuring security and safety with Resort and Casino guests and employees of IMGR&C against fire, theft, vandalism, and illegal entry. The Security Officer maintains security over the facility during assigned shifts, and escorts internal money transfers throughout the IMGR&C or to external armored car facilities. Escorts customers and employees to ensure their safety.

Requirements

Ability to explain and demonstrate Hospitality Behaviors and Performance Standards.
Ability to understand where to get the information needed to complete tasks to standard.
Ability to explain and demonstrate technical skills used to complete tasks to standard.
Ability to explain or demonstrate the behavioral values or standards needed to complete tasks to standard.
Ability to understand how to take ownership of problems and solve them when solutions may not be available.
Ability to explain how to request help from others when needed to complete task or goal.
Complete knowledge and ability to tell others of IMGR&C products and services.
Ability to provide guests with directions or other venue information.
Ability to act upon all comments/complaints in a prompt, professional and friendly manner.
Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP’s and task lists.
Ability to respond to obstacles; finds new ways to reach desired end results.
Ability to act and take charge to respond to guest or internal customer needs in the absence of guidance.
Ability to respond to change by quickly applying talent and skills in a positive way to succeed.
Supports achievement of Quality Goal; “Do it right the first time.”
Ability to act to protect and preserve property of IMGR&C.
Ability to make suggestions to improve performance.
Behavior meets IMGR&C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills).
Ability to approach all activities with enthusiasm and encourage enthusiasm from others.
Ability to choose a positive approach in all situations.
Ability to respect individuality of others; continues to communicate in order to work together.
Ability to speak positively about guests, other team members and our business in all situations on and off property.
Ability to treat others with respect in all situations.
Ability to serve others.
Ability to identify and communicate needs of guests and others.
Ability to take quick action to serve others in a way that meets/exceeds their needs.
Ability to identify ways to improve individual or team’s service to others.
Ability to provide service outside job responsibilities if needed to help resort succeed.
Ability to take ownership of guest problem(s) until it is solved.
Meets IMGR&C Appearance standards.
Ability to professionally support IMGR&C reputation and image in all situations, on and off property.
Meets IMG&C policy for attendance.
Ability to inform supervisor of future absence as far in advance as possible.
Ability to provide information others need to succeed, in time for them to use it.
Ability to share with next shift the information needed for them to succeed.
Ability to listen to others without interruption; acts on their feedback when possible.
Ability to ask questions to better understand expectations of others.
Ability to report all guest complaints and compliments to Supervisor or Manager.
Ability to report all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards.
Ability to put Success of team ahead of personal success.
Ability to help other team members succeed without being asked.
Ability to take action to resolve conflict between individuals.
Ability to help other departments achieve success.
Ability to report ideas to increase team success and guest satisfaction to Supervisor or Manager.
Ability to do whatever is necessary to help department and resort success.
Ability to contribute ideas that support progress and success at shift, team and departmental meetings.
High School Diploma or General Education Degree (GED) or six months to one year job-related experience may be substituted.
Must hold a valid state driver’s license or be able to obtain one.

Nice To Haves

Mescalero Apache Tribal preference; bicultural experience preferred.

Responsibilities

Provides overall protection from, and elimination of, anything that may tend to jeopardize the welfare and security of the company assets, properties, guests/customers, and employees.
Patrols the buildings and grounds.
Safe guards the assets of the IMGR&C and CATC.
Responds to radio and emergency calls as needed.
Enforces gaming regulations included in the Internal Control Structure.
Prepares accident and incident reports.
Guards and transports chips, tokens, currency, and coins throughout the Resort facility.
Collects and transports drop boxes to storage area.
Maintain excellent customer relations at all times.
Observes slot/gaming machine drop.
Performs card game and table game drop.
Periodically examines doors, windows, and gates to determine that they are secure.
Bans violators of rule infraction and apprehends or expels persons engaging in suspicious or criminal acts.
Periodically inspects equipment and machinery to ascertain if tampering has occurred.
Watches for and reports irregularities such as fire hazards, leaking water pipes, and security doors left unlocked.
Sounds alarm or calls police/fire department by telephone in case of emergency.
Registers at watch stations to record time of inspection trips.
Records data such as property damage, unusual occurrences, and malfunctioning of machinery or equipment.
Performs janitorial duties and sets thermostatic controls to maintain specified temperature in buildings or cold storage rooms.
Responds to Medical Emergencies.
Regulates vehicle and pedestrian traffic at Resort entrance to maintain orderly flow.
Adheres to all regulatory, departmental, and resort policies and procedures, and to the casino ICS.
Works closely with other department and maintain open communication with all employees.
Stands/walks for a longer period of time while at post or on patrol.
Must be able to obtain and maintain a Class III Gaming License.