Technical ITPM

VTG • Chantilly, VA

1d

About The Position

The Technical ITPM will support the Sponsor’s effort to build an integrated enterprise IT support model for human capital management technologies and services. The effort aims to improve efficiency in the talent space and address strategic needs related to learning, training compliance, foreign language development and retention, job advertisements, selection, and performance. The role coordinates design, engineering, and product stakeholders; leads project and adoption initiatives; oversees technical documentation and user support processes; and helps ensure that web-based applications, systems, and services are documented and developed in line with accessibility standards and agile practices.

Requirements

• Demonstrated experience coordinating between design, engineering, and product stakeholders.
• Demonstrated experience managing and performing quality assurance for technical documentation, including usage guidelines, API documentation, migration guides, changelogs, and user support materials.
• Demonstrated experience driving adoption initiatives across product teams.
• Demonstrated experience managing design system or component library projects.
• Demonstrated experience with project management responsibilities, waterfall and agile, including leading software development teams.
• Demonstrated experience implementing industry best practices and associated technical solutions consistent with accessibility standards and agile methodology.
• Demonstrated experience proposing recommendations, with an emphasis on improving UX/UI, reducing O&M, and increasing quality and speed of delivery.
• Demonstrated experience analyzing and documenting web-based application, system, and service components and associated interfaces, including those with databases and web services/APIs, to assist in decision-making regarding future development.
• Demonstrated experience managing user support processes, including triage, escalation workflows, and knowledge base development.
• Demonstrated experience developing and briefing IT support documents, including SOPs, digital IT workflows, IT knowledge bases, pre- and post-deployment checklists, IT architectural diagrams, system security plans, and administrative processes.

Nice To Haves

• Demonstrated experience working with Sponsor and partner IT organizations.
• Demonstrated experience with design tool governance, such as Figma libraries or design tokens.
• Demonstrated experience with cloud technologies.
• Demonstrated experience with networking and platform hosting technologies.
• Demonstrated experience with AI/SI integration into existing business workflows.

Responsibilities

• Coordinate between design, engineering, and product stakeholders.
• Manage and perform quality assurance for technical documentation, including usage guidelines, API documentation, migration guides, changelogs, and user support materials.
• Drive adoption initiatives across product teams.
• Manage design system or component library projects.
• Perform project management responsibilities using waterfall and agile approaches, including leading software development teams.
• Implement industry best practices and technical solutions consistent with accessibility standards and agile methodology.
• Propose recommendations focused on improving UX/UI, reducing operations and maintenance, and increasing quality and speed of delivery.
• Analyze and document web-based application, system, and service components and associated interfaces, including databases and web services/APIs, to support future-development decisions.
• Manage user support processes, including triage, escalation workflows, and knowledge base development.
• Develop and brief IT support documents, including SOPs, digital IT workflows, IT knowledge bases, pre- and post-deployment checklists, IT architectural diagrams, system security plans, and administrative processes.

Benefits

• Estimated starting annual pay range of $180,000–$220,000; final offers may vary based on work experience, education, skill level, market considerations, and contractual requirements.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed