Intern - Technical
About The Position
The Technical Intern gains practical, hands-on experience in a technical environment while contributing to projects that support departmental and organizational goals. The role works with digital tools, data, documentation, and office technology while developing professional skills and exploring potential career paths. This is an in-office position based in WGU’s Salt Lake City, Utah office. The posting describes the position as full-time and requiring five days per week in the office. It also includes a separate description of part-time intermittent positions, but does not explicitly identify this role as one of them. Occasional travel of up to 20% is required, including attendance at designated company summits, typically one to two per year.
Requirements
- Currently enrolled in or recently completed a degree in Computer Science, Information Technology, or a related field.
- Eligible to work in the United States without sponsorship during the internship period.
- In good academic standing with an expected graduation date.
- Basic understanding of databases, spreadsheets, and office productivity tools, such as Excel formulas, Google Forms, and SharePoint.
- Strong analytical, technical troubleshooting, organizational, and communication skills.
- Ability to learn and use new systems, work comfortably with ambiguity, and ask for help when needed.
- Self-motivation, attention to detail, and ability to maintain confidentiality and follow data security protocols.
Nice To Haves
- Experience with full-stack development using Java, Node.js, and Angular.
- Familiarity with Playwright test automation, including integrating automated tests into CI/CD quality gates.
- Exposure to performance testing, accessibility testing, or building test tooling, such as test-user provisioning and lifecycle-management applications that integrate with Playwright suites.
- Familiarity with help desk systems, ticketing platforms, or cloud-based tools.
- Interest in higher education and lifelong learning.
- Technical certifications.
Responsibilities
- Maintain and update departmental databases, spreadsheets, and content management systems.
- Support implementation and troubleshooting of office technology, software applications, and digital tools.
- Create and update technical documentation, user guides, and standard operating procedures.
- Perform data entry, validation, cleanup, and basic reporting using Excel, Google Sheets, or database tools.
- Assist with system testing, form development, and workflow automation using Google Workspace, Microsoft 365, or institution-specific tools.
- Provide first-level technical support to staff and faculty, including software setup, printer troubleshooting, and login or access issues.
- Contribute to process-improvement and technology-driven projects through research, analysis, collaboration, and documentation, culminating in a final project or learning summary presented to the team.
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What This Job Offers
Job Type
Full-time
Career Level
Intern
Education Level
No Education Listed
