Intern - Technical

Western Governors University • Salt Lake, UT

8h • Onsite

About The Position

Gain practical, hands-on experience in a technical environment while contributing to projects that support departmental and organizational goals. The Technical Intern works with digital tools, data, documentation, and office technology while developing professional skills and exploring potential career paths. The role is based in WGU’s Salt Lake City, Utah office and is described as requiring five days per week in the office. It requires occasional travel of up to 20%, including attendance at designated company summits, typically one to two per year, as well as possible conferences and visits to company locations.

The posting describes the position as full-time in the Work Location section, but also includes a separate notice describing part-time intermittent positions as less than 30 standard weekly hours. The description does not clarify how that notice applies to this role. The stated pay range is $29.32–$43.99 (Grade: Technical 401). Visa sponsorship is not available for this role.

Requirements

• Currently enrolled in or recently completed a degree in Computer Science, Information Technology, or a related field.
• Eligible to work in the United States without sponsorship during the internship period.
• In good academic standing with an expected graduation date.
• Basic understanding of databases, spreadsheets, and office productivity tools, such as Excel formulas, Google Forms, and SharePoint.
• Strong analytical, technical troubleshooting, organizational, and communication skills.
• Ability to learn and use new systems, work comfortably with ambiguity, and ask for help when needed.
• Self-motivation, attention to detail, ability to maintain confidentiality, and ability to follow data security protocols.

Nice To Haves

• Experience with full-stack development using Java, Node.js, and Angular.
• Familiarity with Playwright test automation, including integrating automated tests into CI/CD quality gates.
• Exposure to performance testing, accessibility testing, or building test tooling, such as test-user provisioning and lifecycle-management applications that integrate with Playwright suites.
• Familiarity with help desk systems, ticketing platforms, or cloud-based tools.
• Interest in higher education and lifelong learning.
• Technical certifications.

Responsibilities

• Maintain and update departmental databases, spreadsheets, and content management systems.
• Support implementation and troubleshooting of office technology, software applications, and digital tools.
• Create and update technical documentation, user guides, and standard operating procedures.
• Perform data entry, validation, cleanup, and basic reporting using Excel, Google Sheets, or database tools.
• Assist with system testing, form development, and workflow automation using Google Workspace, Microsoft 365, or institution-specific tools.
• Provide first-level technical support to staff and faculty, including software setup, printer troubleshooting, and login or access issues.
• Contribute to process-improvement and technology-driven projects through research, analysis, collaboration, and documentation, culminating in a final project or learning summary presented to the team.

Benefits

• The posting says the described part-time intermittent positions may be eligible for mental healthcare, a retirement savings plan, a wellbeing program, prorated paid holidays, and accrued sick time.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: No Education Listed