Technical Instructor 3
About The Position
The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes. The impact you’ll make Delivers training to both internal and external customers on highly technical and sophisticated products. Training is designed for maintenance engineers that are responsible for diagnosing, troubleshooting, repairing, and debugging complex electro‑mechanical equipment. Effective training of customers and Lam engineers directly contributes to increased equipment availability and improved performance across semiconductor manufacturing operations. What you’ll do As an instructor, you will conduct training courses for customers and/or employees at Lam’s Training Centers using complex situations for multiple products. Training and qualifications for all instructors will take place in Fremont, CA or Tualatin, OR, depending on the products you will support. This training may require extended stays in the assigned location. All instructors will be required to relocate to Phoenix, AZ on or about May 2027, with full relocation assistance provided. Utilize performance-based equipment training standards (PBET) with the following training methods: Hands-on using Lam capital equipment systems Classroom lectures Online classes Utilizing mix-media training strategies Collaborate with engineering, technical support and manufacturing to ensure that course material reflects current product features Validation of applicability of course material with course development team Prepare lesson plans from released engineering and field service documents Must be open to travel up to 10% after the first year
Requirements
- Minimum of 5 years of related experience with a Bachelor’s degree or 3 years’ experience and a Master’s degree or equivalent experience
- Strong organizational skills with the ability to manage priorities effectively
- Clear, confident communication skills—both written and verbal
- Customer‑focused mindset with strong service and support skills
- Effective presentation and facilitation skills, with the ability to engage diverse audiences
Responsibilities
- Conduct training courses for customers and/or employees at Lam’s Training Centers using complex situations for multiple products.
- Utilize performance-based equipment training standards (PBET) with the following training methods: Hands-on using Lam capital equipment systems, Classroom lectures, Online classes, Utilizing mix-media training strategies
- Collaborate with engineering, technical support and manufacturing to ensure that course material reflects current product features
- Validation of applicability of course material with course development team
- Prepare lesson plans from released engineering and field service documents
- Must be open to travel up to 10% after the first year
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
