Technical Inside Sales Specialist

Nanometrics Inc • Ottawa, ON

15h • CA$65,000 - CA$80,000 • Hybrid

About The Position

We are looking for a highly organized, technically minded Inside Sales Specialist to support our sales team. As part of the Sales Operations team, this role will serve as the critical bridge between our sales, solutions, and operations team. In this role, you will champion the operational success of our existing geophysical accounts globally ensuring smooth renewals and project delivery.

You will own our frontline sales support ticketing ecosystem (Jira), resolving standard technical inquiries directly while strategically routing complex requests to our wider operations and solutions teams. Additionally, you will become an expert on our pricing, hardware, and solution architecture frameworks, and contribute to high-impact Request for Proposals.

Requirements

• Bachelor’s degree or equivalent combination of education and industry experience (Geosciences, engineering or related technology background preferred).
• At least 3 years of previous inside sales experience, preferably in a related field such as the geosciences, engineering, scientific instrumentation, or related technologies.
• Previous experience supporting field Sales Managers.
• Experience working with a CRM platform and ticketing systems (Jira).

Nice To Haves

• Demonstrate Nanometrics core values through all aspects of your work: Mission Driven, Customer Obsessed, Intentional Innovation, and Commitment to Excellence.
• Self-starter who looks for and implements improvements to processes and systems
• Proven ability to problem solve in a cross-functional environment with a positive, enthusiastic attitude, leveraging exceptional interpersonal skills.
• Exceptional administrative and organizational skills with a strong attention to detail.
• Display a keen interest to continually learn about technical products and earth science market drivers.

Responsibilities

• Act as the primary owner of the sales support Jira service desk, triaging, tracking, and managing internal and external technical sales requests, such as solution building and modelling.
• Answer standard technical inquiries regarding our solutions, hardware configurations, and data delivery workflows.
• Identify and escalate complex technical, operational, or deployment issues to the wider Operations and Solutions engineering teams, acting as the client's internal advocate.
• Act as a trusted advisor to sales managers to support conversations with prospective buyers, understanding their unique technical pain points and accurately map our products to their specs.
• Partner closely with client-side geophysical teams to ensure seamless day-to-day operations and hardware deployments.
• Partner with Sales and Operations on larger enterprise accounts, handle the initial groundwork, and coordinate smooth hand-offs for on-site visits.
• Deeply master our product catalog, hardware specifications, and solution architectures to build internal documentation and standardize how we scope projects.
• Develop a deep understanding of our pricing models to help standardize and optimize pricing worksheets, reducing friction in the sales cycle and improving margins.
• Synthesize frontline feedback to recommend hardware or solution improvements to the Solutions Engineer or Product Management, acting as the voice of the customer.
• Complete initial email outreach to incoming technical leads.
• Support Sales Managers globally to manage the pipeline for renewals and hardware add-ons using our CRM (SAP Sales Cloud).
• Collaborate with account executives and technical leads to draft, format, and review technical responses for RFPs and RFIs.
• Generate accurate quotes, Statements of Work (SOWs), and equipment configurations for account renewals or expansions.

Benefits

• Flexible hybrid model (3 days in-office minimum: Tuesday, Wednesday, Thursday).
• Start with a minimum of 3 weeks vacation, plus paid sick days and a company-wide holiday shutdown.
• Company-paid Health & Dental Benefits start from day one.
• Health Spending & Wellness Account, which can be used for a wide variety of services (e.g., gym memberships, personal trainers, recreational activity fees etc.)
• RRSP contribution matching program, a new TFSA option, and a company-wide corporate bonus program with a history of consistent payment.
• Ongoing learning opportunities, including unlimited access to Udemy Business.
• Passionate team culture with regular social activities (e.g., Summer & Holiday Events).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level