Technical Inside Sales Specialist

Nederman Shared Services, LLC•Thomasville, NC

2d•Onsite

About The Position

This is an all-encompassing sales, technical support, and customer service position based upon product and technical knowledge along with the different application designs for the industrial ducting industry. The role involves aggressively communicating with Dealers and their end-users in an assigned territory to meet annual goals and objectives. The primary focus is promoting sales of Nordfab products, understanding detailed system designs for industrial ducting layouts, and providing value-added services to customers by identifying and recommending better system designs. The position also includes creating basic ducting system layouts, recognizing up-selling opportunities, generating quotes, and providing technical support. A significant part of the role involves calling and emailing customers, ensuring timely and accurate order entry, managing customer expectations regarding ship dates and returns, and working with Engineering on custom parts. The Technical Inside Sales Specialist will also manage customer complaint data via CRM, utilize the CRM for sales calls and opportunities, support outside sales counterparts, and contribute to exceeding customer expectations. Continuous self-development of technical knowledge in ducting is essential, as is being a good steward of Nordfab policies, goals, and objectives.

Requirements

Self-starter who can work both independently and within a team
Ability to sell over the phone
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Possess a solid understanding of drafting techniques and familiarity with engineering terminology
Ability to read and understand manufacturing drawings and print layouts
High level of mechanical aptitude
Basic proficiency using AutoCAD Inventor Software
Must be detail-oriented to avoid design errors and omissions
Proficiency with Microsoft Excel, Word, and Outlook
Superior communication skills using the phone and email
Demonstrated Proactive and Effective customer service focus
Strong organizational skills are required with the ability to work successfully with various disciplines
Ability to work in a non-structure, entrepreneurial environment where one looks for and leverages new opportunities for growth
Team oriented personality
Strong communication skills required with the ability to respond to common inquiries or complaints from clients, dealers and other constituents
Knowledge of principles and practices or organization, planning, records management and general administration
Willingness to learn new technology and accept personal responsibility for own personal and product development and performance
Ability to follow oral and written instructions with minimal guidance
Demonstrated ability to develop and utilize electronic, internet and other marketing strategies to drive new business opportunities

Nice To Haves

CAD, Inventor and Revit would be ideal
Demonstrable proficiency with Microsoft Dynamics CRM system not required but desired

Responsibilities

Promote sales of all Nordfab products to assigned territory to achieve the territory goal
Understand detailed system designs for industrial ducting layouts
Provide a value-added service to the customer by identifying and recommending a better system design than what they are asking for which would be beneficial to all parties involved
Create basic ducting system layouts to meet the needs of the customer or their end-user
Insure project design complies with standard air filtration system design parameters with the support of Nordfab engineers
Recognize “up-selling” opportunities and make the recommendation to the customer
Generate quotes for the customer projects
Provide technical support to customers and their end-users
Calling and emailing customers in the territory with calling being the primary requirement
Assure timely and accurate order entry
Manage the customers’ expectations as well as Nordfab policies as it pertains to ship dates, expedites, RGA’s and replacement orders
Work with Engineering on custom or special part drawings
Manage customer complaint data via timely Case entry into the CRM
Manage sales calls and opportunities by utilizing the CRM and entering data promptly
Support your outside sales counterpart in growing the assigned territory
Support all departments and co-workers to exceed the expectations of Nordfab customers’
Responsible for continuous self-development for technical knowledge of ducting
Be a good Stewart of Nordfab policies, goals and objectives