Technical Inside Sales Specialist

Emerson•Rosemont, TX

1d•Onsite

About The Position

We are looking for a Technical Inside Sales Specialist with strong technical expertise and a customer-first mindset to support our Engineered-To-Order (ETO) product lines across IEC/NEC markets. In this role, you will serve as a key liaison between customers and internal teams—translating complex technical requirements into precise, value-driven quotations and solutions. Your work will ensure that each custom order meets international compliance standards, drives customer satisfaction, and contributes to the success of our industrial automation portfolio.

Requirements

5 years of related experience with a bachelor's degree; or 3 years and an advanced degree; or equivalent work experience.
Strong technical aptitude and ability to understand complex electrical products.
Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
Excellent communication skills—both verbal and written (English).
Ability to follow written and verbal instructions accurately.

Nice To Haves

5+ years of experience in technical sales or related roles (engineering, quotations, or technical support).
Working knowledge of NEC, IECEx, and ATEX standards.
Experience in one or more of the following areas: Marketing or Pricing Management, Quotations or Engineering Support, Customer or Technical Support
Familiarity with ERP systems (e.g., Oracle).
Experience with hazardous area products is a plus.

Responsibilities

Develop accurate, timely quotations for Engineered-To-Order (ETO) products based on customer RFQs.
Serve as the primary technical sales contact, offering expert guidance and detailed product recommendations.
Manage ETO orders from quotation through fulfillment, ensuring quality and compliance throughout the manufacturing process.
Interpret and apply customer electrical specifications to meet IECEx, ATEX, and NEC standards.
Collaborate closely with engineering, pricing, manufacturing, and customer support teams to deliver competitive, on-time proposals.
Provide exceptional customer service through clear communication, technical insight, and proactive follow-up.
Support continuous improvement initiatives for ETO quoting, workflows, and customer experience.
Maintain up-to-date data and documentation within CRM and ERP systems (e.g., Oracle, Vendavo).
Identify opportunities to enhance customer satisfaction, product alignment, and long-term relationships.