Technical Inside Sales Specialist – EPC and Industrial

ABB•Houston, NJ

7d•Hybrid

About The Position

At ABB, we help industries run leaner and cleaner. This position reports to the Sales Excellence Leader. We are looking for a technically strong, customer-focused professional who is excited to help build and support a growing sales organization. In this Technical Inside Sales Specialist role, you will be at the center of the customer journey, pursuing incoming leads, providing technical guidance, supporting complex bids and proposals, and helping convert customer needs into meaningful sales opportunities. You will work across sales, proposal, operations, and customer teams to keep opportunities moving, solve problems, and create a positive customer experience from the first inquiry through order and delivery support. The role also includes coordinating account setup, NDAs, order booking, warranty claims, escalations, and customer events. Since the EPC and Industrial team is growing and investing, this position offers a unique opportunity to help shape new ways of working while building broad experience across technical sales, commercial operations, customer engagement, and account support. It is an ideal opportunity for someone who wants to make an impact today and grow into broader responsibilities over time. While we are open to fully remote candidates, there is a strong preference for candidates to work hybrid out of our Houston, TX office. This role is contributing to the Electrification Division in the United States.

Requirements

Bachelors Degree in Engineering or Business preferred. Candidates without a degree and commensurate experience will also be considered.
8 years of experience required, including at least 3 years of experience in the electrical industry.
Familiarity with 3-phase AC Power Systems, including, but not limited to: modular substations, medium and low voltage switchgear, medium and low voltage motor control centers, switchboards, panelboards, and ancillary electrical distribution products.
Experience with complex Bid, project proposal processes, and contact negotiations.
Strong communication skills with ability to coordinate across customers and internal teams.
Candidate must already have a work authorization that would permit them to work for ABB in the United States.

Nice To Haves

Preferred working knowledge of SFDC (Salesforce.com) & SAP (Systems Applications and Products in Data Processing), configuration programs with a willingness to learn new software tools.
Experience supporting EPCs, industrial end users, or large account sales preferred.

Responsibilities

Serve as the primary inside sales and customer support resource, qualifying leads, providing technical guidance, and ensuring customers receive appropriate support before transitioning opportunities to outside sales.
Manage and coordinate the proposal process by reviewing RFQs, overseeing Salesforce opportunities, supporting pricing and pre-negotiation activities, and ensuring on-time completion of key bid milestones and customer requirements.
Drive customer satisfaction and project execution through proactive communication, proposal updates, post-sale order coordination, issue resolution, change order management, and escalation of critical concerns.
Support business operations and sales performance by managing account administration, NDA and warranty processes, coordinating customer events, and developing sales reports and dashboards to help achieve budget and growth objectives.

Benefits

Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
Choice between two dental plan options: Core and Core Plus
Vision benefit
Company paid life insurance (2X base pay)
Company paid AD&D (1X base pay)
Voluntary life and AD&D – 100% employee paid up to maximums
Short Term Disability – up to 26 weeks – Company paid
Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance)
Parental Leave – up to 6 weeks
Employee Assistance Program
Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
Employee discount program
401k Savings Plan with Company Contributions
Employee Stock Acquisition Plan (ESAP)
11 paid holidays.
Salaried exempt positions are provided vacation under a permissive time away policy.