Technical Implementation Specialist (Automotive Data)

Authenticom• US,

10h•$20 - $25•Remote

About The Position

Authenticom is seeking a Technical Implementation Specialist to support the setup, onboarding, and ongoing maintenance of dealership data integrations. This role serves as a key point of contact for dealerships and vendors, helping ensure customer data is accurately configured, validated, and maintained. The ideal candidate enjoys solving problems, learning new software systems, and helping customers succeed. You'll work with dealership personnel, software vendors, and internal teams to configure integrations, troubleshoot issues, complete onboarding activities, and ensure a high-quality customer experience. This role is ideal for candidates with experience in automotive dealerships, software support, customer success, implementation coordination, technical customer service, or related roles.

Requirements

Minimum 2 years of experience in customer support, technical support, implementation support, dealership operations, software support, or a related customer-facing role.
Minimum 1 year of successful remote work experience.
Strong troubleshooting and problem-solving skills.
Experience using Microsoft Office or Google Workspace.
Intermediate to advanced Excel skills, including filtering, sorting, and working with data files.
Experience using Salesforce, CRM software, or ticketing systems.
Strong written and verbal communication skills.
High school diploma or equivalent.
Ability to learn new systems and processes quickly.
Comfortable balancing multiple priorities in a fast-paced environment.
Strong customer service mindset with a desire to help others.
Ability to communicate technical information to non-technical users.
Self-motivated and able to work independently in a remote environment.
Team-oriented with a collaborative approach to problem solving.
Applicants must be authorized to work in the United States or Canada.

Nice To Haves

Experience working in the automotive retail technology vertical.
Experience supporting dealership software, Dealer Management Systems (DMS), or automotive technology platforms.
Experience with CDK, Reynolds & Reynolds, Dealertrack, Tekion, or similar systems.
Associate's degree, technical certification, or related education.
Experience supporting SaaS or software-based products.

Responsibilities

Configure dealership data integrations and assist with implementation activities.
Complete setup, validation, and quality control checks to ensure accurate data processing.
Manage onboarding tasks and coordinate implementation requirements with dealerships and vendors.
Support order fulfillment activities and ensure customer setups are completed accurately and on time.
Respond to customer inquiries via phone, email, and chat.
Troubleshoot data, software, and configuration-related issues.
Work with dealerships and internal teams to resolve onboarding and integration concerns.
Escalate complex technical issues when necessary while maintaining ownership of customer communication.
Assist dealerships using Dealer Management Systems (DMS) such as CDK, Reynolds & Reynolds, Dealertrack, and other dealership software platforms.
Guide dealership personnel through setup requirements and data export procedures.
Help customers understand integration requirements and best practices.
Document customer interactions, troubleshooting activities, and resolutions within Salesforce and related systems.
Maintain accurate case records and implementation notes.
Collaborate with Sales, Technical Support, Customer Success, and other internal teams.
Assist with dealer onboarding, data feed approvals, and synchronization issues.
Prioritize and complete work according to service level agreements (SLAs) and department standards.
Maintain high levels of accuracy, responsiveness, and customer satisfaction.
Identify opportunities to improve processes and customer experience.