Technical Implementation Specialist, DoorDash for Business

DoorDash USA•Los Angeles, CA

8h•Remote

About The Position

The Technical Implementation Specialist will support the operational infrastructure that powers our customer experience. This role sits at the intersection of operations, technical systems, and cross-functional teams, ensuring that internal tools, integrations, and processes run smoothly for both internal teams and our external customers. The Technical Implementation Specialist will be a part of our implementation team and will collaborate closely with Sales, Customer Success, and Engineering to plan, gather and troubleshoot technical issues, manage system integrations, and improve operational workflows. This role is ideal for someone who enjoys solving complex problems, optimizing processes, and working across both business and technical teams.

Requirements

2-3 years of implementation or customer-facing project management, preferably with a focus on strategic/enterprise-level accounts.
Demonstrate a bias for action and are able to thrive in a fast-paced, constantly changing work environment.
Ability to translate technical terminology and requirements into simple, actionable to-do’s.
Customer-obsessed with a track record of uncovering the customer’s “why”.
Act like an owner, taking accountability for project success and customer outcomes.
Operate at the lowest level of detail to deliver thorough, meticulous and highly actionable project plans to anticipate and resolve issues quickly.
Aim to achieve 1% better every day. Have a natural desire to improve upon existing processes and to build process where none currently exist.

Responsibilities

Manage and troubleshoot current and future operational tools and integrations including SSO, SFTP, and SCIM provisioning workflows.
Support implementation and onboarding of new customer or enterprise integrations.
Diagnose technical issues related to system access, user authentication, and data flow.
Work closely with Engineering to escalate and resolve technical bugs and build upon an ongoing playbook.
Build and maintain SOPs, documentation, and internal playbooks for operational processes.
Identify opportunities to improve operational efficiency through automation and AI-assisted workflows.
Leverage AI tools and AI fluency to streamline operational processes, improve documentation, and enhance internal productivity.
Standardize workflows across teams to reduce manual work and operational risk.
Monitor operational metrics and system performance.
Analyze trends in operational requests or technical issues to identify root causes.
Build dashboards or trackers to support operational visibility and decision-making.
Partner with Sales, Customer Success Managers, Engineering, and Support to ensure smooth onboarding and operational execution.
Serve as the technical liaison for operational teams during escalations.
Translate complex technical requirements and integrations into simple, understandable guidance for customers and cross-functional partners.