Sr. Technical Implementation Specialist

Aventiv

11h•Remote

About The Position

The Sr. Technical Implementation Specialist is the lead performer of the Implementation Services technical team responsible for system configurations, system testing, system-specific evaluation, client setup, administration, and operation of our hardware and software systems. The Sr. TIS will be responsible for performing multiple functions for moderately large and complex facilities; assist Field technicians remotely in the installation of routers, switches, cable modems, wireless access points, tablets, air fiber, firewalls, telephony/VOIP transport equipment and software etc.; as well as, engage telecom service providers to ensure test and turn-up activities are planned, implemented and completed as required for a successful project completion.

Requirements

High school diploma or GED
10+ years. advanced experience in Voice & Data, Telecom Network & Design, and other applications for Cloud-Based systems; firewalls and an in-depth understanding of computer/network security concepts, VPNs, proxies, and networking, Linux OS, IPSEC, VPN, SSL, Orion, and/or Zabbix network management system monitoring
Experience with Fortinet, Ubiquity, Wireless, Air Fiber, and Ruckus network solutions
Experience analyzing network traffic, using a variety of network tools to assess security-related events to assist in rapid identification and isolation of issues during incidents and outages.
Possess a good mix of Telecom and PC knowledge to perform large and complex voice/data telecommunications projects.
Ability to work a flexible schedule, including being On-Call to meet implementation requirements after normal business hours, as well as troubleshooting efforts for high-priority outages and assisting escalations to determine the source of the problem and recommend repair, replacement, or other corrective action.
Outstanding client-focused background, demonstrated experience working in a high-paced environment.
Must have the ability to read a material list and make recommendations on hardware, cabling, and equipment requirements
Extensive knowledge of MS Office Software Applications, especially Word, Excel, and Visio.
Must be able to work well under pressure, capable of multitasking, be self-motivated, and have excellent verbal/written skills.
Must be willing to work between 40 – 50 hours a week, when necessary

Nice To Haves

Bachelor’s Degree in Computer Science or Engineering
Expert knowledge of designing, deploying, and maintaining firewall security solutions.
Experience with Rockets and Nano software and hardware solutions
Certifications in: Adtran ASP, ATSA and ATSP, Ruckus Rex, MCSE, MCP, MCDBA, A+, Net+, or any Cisco certifications.
CompTIA Network+ Certification
Knowledge of QNX, Windows, and Linux OS as well as Sybase, SQL, and Oracle Database Management

Responsibilities

Assist the Project Manager in the development, status, and tracking of implementation milestones
Exercise independent judgment to tailor platform configurations to match customer workflows/requirements. Communicate resolution options to users and develop plans for resolution
Generate and provide device configurations to Field Services Technicians and/or Technical Support for installations and break/fix resolutions as required, and including configuring firewalls/routers for future sites.
Perform software updates and new releases (Tablet Kiosks, LDM Server, SLP Server, and Lobby/Booking Units),as well as develop scripts for tablet Firmware and Application package updates.
Design network IP scope for future sites; create Staging & Kaseya entries as needed; and resolve ASA Network and possible Kiosk breaches, etc.
Work on issues as assigned by the supervisor, and use exhaustive research to help resolve issues
Identify and implement process and procedure improvement opportunities
Perform validation reviews of fellow technicians to ensure quality is met, and product implementation is ready for production
Provide leadership guidance, training, and mentorship for developing junior Technical Implementation Specialists
Perform other related duties as assigned or required.