Senior Technical Implementation Specialist

Goosehead Insurance • Westlake, OH

4d

About The Position

Since 2003, Goosehead has been changing the face of the insurance industry and making the search for great coverage a piece of cake. We’re committed to finding the best policies and rates, and that starts with our team. Our people are smart, inclusive, hungry for success, and strive everyday to win. There is noble purpose in all our efforts. The work we do matters. Not only are we fixing a broken industry, we get to win professionally and financially while doing it. If you think you have what it takes to grow with our company, we would love to meet you. Job Summary The Technical Implementation Specialist is on the Implementation “GO” Team, and is primarily responsible for ensuring leads from partners are coming in accurately and with the required information to make them actionable from a marketing and conversion perspective. The Technical Implementation Specialist plays a critical role in ensuring accurate, reliable, and high-quality lead flow between Goosehead and its partners. This role focuses on the technical configuration, validation, and ongoing optimization of lead integrations, working closely with partners and internal teams to ensure leads are delivered correctly, routed properly, and meet quality standards. The Technical Implementation Specialist supports partner implementations from a technical perspective and helps ensure partners are set up for success from day one.

Requirements

• Bachelor’s degree in Business, Engineering, Computer Science, or related field
• 5–7 years in technical, customer-facing roles (e.g., Product Owner, Implementation)
• Strong stakeholder communication and executive presence
• Ability to translate technical concepts into business insights
• Self-starter with strong initiative and problem-solving skills
• Experience working cross-functionally with stakeholders

Responsibilities

• Configure, test, and validate lead integrations between Goosehead systems and partner platforms
• Ensure lead data accuracy, completeness, and consistency across systems
• Monitor lead flow during onboarding and post-launch to identify issues related to volume, latency, duplication, or data quality
• Troubleshoot and resolve integration issues in collaboration with partners, Engineering, and Data teams
• Support partner implementations by providing technical expertise related to APIs, data mappings, webhooks, and lead routing rules
• Partner with Implementation Managers to support successful go-lives and transitions to steady-state operations
• Document integration configurations, test cases, and known issues for internal and partner reference
• Analyze lead quality trends and work with partners to recommend improvements to sourcing, formatting, and validation
• Support ongoing enhancements to lead quality standards, monitoring tools, and alerting processes

Benefits

• High-quality voluntary health, vision, disability, life, and dental insurance programs.
• 401K Matching Plan.
• Employee Stock Purchase Plan.
• Paid holidays, vacation, and sick leave.
• Corporate sponsored programs to enhance employee physical, financial, mental, and emotional wellness.
• Financial Solution Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level