Technical Implementation Specialist

Tracker Products

About The Position

Tracker Products is a Christian-owned company rooted in a commitment to integrity, innovation, and purposeful growth. We develop cloud-based evidence management software used by law enforcement agencies across the country. Our mission is to bring order to chaos — helping our clients streamline operations, ensure chain-of-custody integrity, and support the equitable delivery of justice. We operate from a foundation of biblical values, including servant leadership, honesty & integrity, results matter, growth oriented, wow our client & each other, and work-life balance. As such, we seek team members who are not only passionate about high performance but also aligned with our culture of humility, service, and purpose. If these values resonate with you, and you're energized by the idea of working in a fast-growing, mission-driven environment, we invite you to consider joining our team. This role reports to the Director of Client Success Position Summary The Technical Implementation Specialist supports client implementations through data migration, reporting, technical troubleshooting and integrations. This role sits on the Client Success team to deliver accurate, scalable solutions that improve onboarding, adoption, and long-term client success. This position also owns data management and retention processes to ensure compliance, consistency, and operational efficiency. Ideal candidates are early-career technical professionals who enjoy solving data and integration challenges in a client-facing environment.

Requirements

Bachelor’s degree in Computer Science, Information Systems, Data Analytics, or a related field, or equivalent experience
1–3 years of experience in data analysis, technical support, implementations, or related roles
Strong proficiency in Excel and SQL
Basic proficiency in HTML/CSS
Strong analytical, troubleshooting, and problem-solving skills
Excellent communication and collaboration skills
Strong attention to detail with the ability to manage multiple priorities
Experience with CRM systems

Nice To Haves

Experience working with large datasets and maintaining data accuracy preferred
Familiarity with JavaScript or Python preferred
Familiarity with APIs (REST) and system integrations is a plus

Responsibilities

Perform data imports, transformations, and migrations using Excel and SQL
Clean, map, validate, and maintain data integrity across client implementations
Manage data retention policies and lifecycle processes, including storage, archival, and deletion practices
Manage escalated client support tickets related to data issues through resolution
Escalate complex technical issues to engineering while maintaining ownership of communication and follow-through
Document configurations, workflows, and known issues to support scalability and knowledge sharing
Serve as the primary point of contact for integrations, coordinating with clients, Client Success, Sales, and internal technical teams (when needed)
Build and customize client-facing reports using HTML templates and internal tools
Support custom reporting and data output requests
Troubleshoot report formatting and data accuracy issues
Partner with Client Success to translate client requirements into technical solutions
Support technical onboarding and ongoing client needs
Participate in client implementation and success initiatives as needed
Follow and improve implementation workflows and operational processes
Identify opportunities to automate repetitive tasks and improve tooling
Support ongoing refinement of data governance and retention procedures