Senior Technical Implementation Specialist

Plenful

20h

About The Position

Plenful is seeking a Senior Technical Implementation Specialist to join their team. This role involves configuring Plenful for new customers, engaging with clients to understand their needs, and providing omnichannel support. The specialist will also collaborate with Account Management, Sales, Engineering, and Product teams to ensure client success and contribute to product development. The ideal candidate will have a strong technical background, excellent communication skills, and a passion for improving the healthcare industry.

Requirements

4+ years of in Solutions Engineering, Implementation, Technical Account Management, or a related field
Direct experience in customer-facing roles or managing customer relationships
Ability to explain complex technical problems in concise communication targeted to audience
Proficient in SQL
Proficient in Python
Experience with APIs and/or healthcare integration standards (FHIR, HL7) and related data formats (JSON, XML, YAML)
Excellent verbal and written communication skills
Strong problem-solving skills, ability to articulate unstructured problems effectively and with a customer-focused approach to addressing client needs and resolving issues
Ability to work collaboratively across functions, including Sales and Account Management, to ensure a seamless customer experience
Highly organized, able to manage multiple accounts, and prioritize tasks independently.

Nice To Haves

Experience in the healthcare industry (familiarity with data quality management, prior authorizations, benefits verification, etc.)
BA/BS degree preferred

Responsibilities

Configure Plenful for New Customers and Use Cases: Work with customers to execute implementation on established use cases and help Plenful continually improve our implementation process, bringing customers value more quickly and efficiently.
Engage Customers: Represent Plenful in customer-facing meetings to gather feedback, understand client-specific needs, and assist in custom configuration. Guide timelines, gently hold customers accountable to follow-up tasks, and continually raise the bar for customer experience.
Support Customers: Provide omnichannel support for customers and help develop documentation on best practices with the Plenful platform.
Collaborate with Account Management and Sales: Work closely with Account Management, Product Solutions, and Sales to define operational requirements for use case templates and modules, ensuring alignment with client needs and market demands. Partner with Account Management and Sales to identify opportunities and lead implementations for contract expansions.
Engineering and Product: Work closely with Engineering and Product Solutions on communicating new feature development needs and product requirements. Be a key part of the feedback loop between customers and product by providing business context, customer feedback, and input on product design.