Technical Implementation Specialist

Everway

7h•Remote

About The Position

Every mind is unique. Yet much of the world is still built for what’s considered "normal," leaving too many people behind. At Everway, we change that by creating technology that helps everyone understand and be understood. By understanding and addressing the unique needs of each individual, we're creating a world where differences are recognized and valued. Our careers fit real life. When you join us, you’re not just taking a job. You’re joining a movement to build a more neuroinclusive world. We’re a global community of over 800 employees spanning North America, UK, Europe, Australia, and New Zealand. A career here is purposeful and fast-moving, with clear expectations, modern tools, and the clarity to focus on what matters most. Our people are supported and encouraged to show up as they are, with different ways of thinking welcomed and valued. We pride ourselves on our core values that are embedded within our culture. These are to be curious, have courage, and commit fully. Join us at Everway - together, we can unlock the full potential of every mind. About the role As a Technical Implementation Specialist, you'll help deliver a seamless onboarding experience for customers by coordinating implementations and supporting technical integrations from kickoff through to go-live. You'll work closely with customers and cross-functional teams to manage implementation projects, resolve technical issues, and ensure customers are set up for success. This role combines project coordination with hands-on technical problem solving and offers the opportunity to work across customer experience, technology, and operations. Location: Candidates must be based in the Pacific or Mountain Time Zone.

Requirements

4+ years' experience in implementation, customer success, technical support or a similar customer-facing technical role.
Experience working directly with customers in a SaaS or technology environment.
Experience coordinating multiple implementation projects and managing competing priorities.
Working knowledge of APIs, data integrations, system configuration or data workflows.
Experience supporting integrations such as SSO, rostering or data synchronisation.
Demonstrates a structured approach to troubleshooting technical issues and recognising when escalation is required.
Communicates clearly and effectively with customers and internal stakeholders.
Experience maintaining implementation documentation and improving operational processes.

Nice To Haves

Experience within SaaS, EdTech or implementation-focused environments.
Familiarity with CRM systems, ticketing platforms and project management tools.
Basic SQL or experience querying data.
Experience using AI-enabled tools to improve implementation workflows, documentation or issue diagnosis.
Ability to work within Pacific or Mountain Time Zones to support business needs.

Responsibilities

Lead customers through the onboarding and implementation process from kickoff to go-live.
Coordinate implementation timelines, milestones and deliverables to support successful deployments.
Facilitate customer meetings, communications and follow-up activities throughout implementation.
Partner with Customer Success, Product and Technical teams to deliver a consistent customer experience.
Identify implementation risks or blockers and work with stakeholders to resolve them.
Support technical onboarding activities, including integrations, data setup and system configuration.
Troubleshoot common implementation and integration issues, escalating more complex problems where appropriate.
Communicate technical concepts and implementation progress clearly to both technical and non-technical audiences.
Maintain implementation documentation and contribute to improving processes, workflows and reporting.