Technical Implementation Manager

CreatorIQ•New York, NY

1d•$74,000 - $94,000•Hybrid

About The Position

CreatorIQ is seeking a Technical Implementation Manager responsible for providing new clients with a best-in-class onboarding experience that sets them up for success and yields high user adoption. This role combines project management, technical configuration, and customer enablement to drive successful adoption and long-term value. The ideal candidate brings strong technical aptitude, experience working with SaaS platforms, and the ability to translate business needs into scalable technical solutions. You should be comfortable working with integrations, data flows, and system configurations, while also delivering a high-quality customer experience. Technical skills, interpersonal skills, a strong affinity for people, and an interest in influencer marketing will set candidates apart. You will join a dynamic and fast-paced working environment and a Company that cares for its people and clients.

Requirements

4+ years of experience in SaaS implementation, technical onboarding, solutions engineering, or similar roles
Strong technical aptitude, with experience working on: APIs and integrations, Data mapping and workflows, SaaS platforms and system configuration
Solid project management skills, with the ability to manage multiple implementations simultaneously
Strong problem-solving mindset and ability to work in fast-paced, ambiguous environments
Excellent communication skills, with the ability to explain technical concepts to both technical and non-technical stakeholders
Process-oriented and collaborative team player with a startup mentality, adaptability to change, and willingness to travel up to 25% annually.

Nice To Haves

Experience with REST APIs, JSON, or integration tools
Familiarity with data handling, SQL, or data pipelines
Experience with CRM or marketing platforms
Exposure to influencer marketing or creator economy tools
Experience or familiarity with AI tools to drive efficiency and process improvements within implementation workflows

Responsibilities

Lead end-to-end onboarding and implementation for CreatorIQ customers, from kickoff through go-live and handoff
Align on customer requirements, technical feasibility, and implementation timelines
Enable customers to confidently adopt and scale their use of the platform by configuring the CreatorIQ platform based on customer requirements, use cases, and package scope
Support technical setup including data imports, integrations, and system configuration
Work with APIs, data mapping, and workflows to ensure smooth platform adoption
Serve as a platform expert, delivering tailored training sessions aligned to customer workflows and goals. Translate technical concepts into clear, easy-to-understand guidance for non-technical users
Partner closely with Sales, Customer Success, Product, and Engineering teams
Provide feedback to Product and Engineering to improve platform capabilities and implementation processes
Apply implementation best practices and continuously improve onboarding processes
Troubleshoot technical issues and provide solutions during onboarding
Contribute to automation, tooling, and scalable implementation frameworks