Technical Implementation Manager

Sweatpals•Austin, TX

1d•$100,000 - $120,000

About The Position

Sweatpals is a platform that connects people through movement and empowers fitness entrepreneurs. Backed by notable investors, Sweatpals facilitates hundreds of thousands of connections through events, memberships, and social features, aiming to make working out joyful, social, and inclusive. The platform also provides tools for local leaders to grow their fitness communities, managing aspects like ticketing, RSVPs, and class packs. The Technical Implementation Manager will be responsible for the host onboarding and migration experience post-sale, working within the Success team. This role requires a blend of deep technical expertise and client-facing skills to guide hosts from contract signing to being fully live on the platform. The manager will handle technical elements such as complex integrations, data migrations, and API debugging, while ensuring a smooth and human-centric host experience. They will act as a bridge between the platform's capabilities and the hosts' ability to utilize them.

Requirements

4–6+ years in a technical implementation, solutions engineering, forward deployed engineering, or integration engineering role — ideally at a SaaS or marketplace company.
Highly technical: fluent in APIs, webhooks, data transformation, and scripting (Python, JS, or similar); comfortable reading and writing code to solve real problems.
Experienced with data migrations — moving customer data from one platform to another cleanly, accurately, and with minimal friction for the end user.
Strong client-facing skills: ability to explain complex integrations to non-technical stakeholders and build confidence.
Strong project manager — ability to track multiple implementations simultaneously, keep stakeholders updated, and ensure nothing falls through the cracks.
A self-starter who proactively spots process gaps and closes them.
Startup-minded: scrappy, resourceful, and energized by ambiguity and fast growth.

Nice To Haves

Experience at a two-sided marketplace or platform business.
Familiarity with fitness, wellness, or event-based industries.
Experience building internal tooling or automation to improve implementation workflows (Zapier, Airtable, etc.).

Responsibilities

Own the technical onboarding and migration experience for new hosts, from contract signed to fully live on platform.
Serve as the primary technical point of contact for hosts during onboarding, managing setup, configuration, integrations, and data migrations end-to-end.
Build and execute host-specific integration solutions using APIs, webhooks, and scripting, and communicate technical complexity clearly to non-technical stakeholders.
Lead migration projects for hosts moving from other platforms, ensuring data integrity and minimal disruption.
Build and maintain scalable onboarding playbooks, technical documentation, and SOPs that reduce time-to-live across the team.
Surface recurring technical blockers to Product and Engineering.
Partner with Success Managers to ensure a clean, confident handoff once hosts are fully activated.
Track implementation health (time-to-live, blockers, error rates) and use data to continuously improve the process.

Benefits

Ownership, complexity, and meaningful impact.
Fast-paced environment with creative thinking.
High trust and high expectations.
Opportunity to build systems from the ground up.
Work that shows up in real life at events, classes, in cities, and in communities worldwide.
Clear thinking, strong execution, and measurable outcomes.
Energized by smart, motivated teammates who move fast.
Opportunity to help people connect, feel seen, and live healthier lives.
Outsized impact on the company, product, and community.
Challenge, autonomy, and a mission with heart.