Technical Implementation Manager

Sweatpals•Austin, TX

About The Position

Sweatpals is seeking a Technical Implementation Manager to oversee the host onboarding and migration experience after a sale. This role is part of the Success team and will support Success Managers in transitioning hosts from contract signing to being fully operational on the platform. The position requires a blend of deep technical expertise and strong client-facing skills. Responsibilities include scoping and executing complex integrations, managing data migrations, and troubleshooting API issues, while also effectively communicating technical details to non-technical clients like gym owners and run club organizers. The Technical Implementation Manager will act as the crucial link between the platform's capabilities and the hosts' ability to utilize them.

Requirements

4–6+ years in a technical implementation, solutions engineering, forward deployed engineering, or integration engineering role, ideally at a SaaS or marketplace company.
Highly technical: fluent in APIs, webhooks, data transformation, and scripting (Python, JS, or similar); comfortable reading and writing code to solve real problems.
Experienced with data migrations — moving customer data from one platform to another cleanly, accurately, and with minimal friction for the end user.
Equally strong in the room: can explain a complex integration to a gym owner with zero technical background and make them feel confident, not confused.
Strong project manager — tracks multiple implementations simultaneously, keeps stakeholders updated, and ensures nothing falls through the cracks.
A self-starter who proactively spots process gaps and closes them without waiting to be asked.
Startup-minded: scrappy, resourceful, and energized by ambiguity and fast growth.

Nice To Haves

Experience at a two-sided marketplace or platform business.
Familiarity with fitness, wellness, or event-based industries.
Experience building internal tooling or automation to improve implementation workflows (Zapier, Airtable, etc.).

Responsibilities

Own the technical onboarding and migration experience for new hosts, from contract signed to fully live on platform.
Serve as the primary technical point of contact for hosts during onboarding, managing setup, configuration, integrations, and data migrations end-to-end.
Build and execute host-specific integration solutions using APIs, webhooks, and scripting, and communicate technical complexity clearly to non-technical stakeholders.
Lead migration projects for hosts moving from other platforms, ensuring data integrity and minimal disruption.
Build and maintain scalable onboarding playbooks, technical documentation, and SOPs that reduce time-to-live across the team.
Surface recurring technical blockers to Product and Engineering, acting as the voice of the host during implementation.
Partner with Success Managers to ensure a clean, confident handoff once hosts are fully activated.
Track implementation health (time-to-live, blockers, error rates) and use data to continuously improve the process.

Benefits

Ownership, complexity, and meaningful impact.
Opportunity to shape the future of how people find belonging through movement.
Fast-paced environment with creative thinking and high trust/high expectations.
Real ownership, not a narrow channel or templated playbook.
Excited to build systems from the ground up.
See work show up in real life at events, classes, in cities, and in communities.
Pride in clear thinking, strong execution, and measurable outcomes.
Energized by smart, motivated teammates who move fast and bring their best every day.
Care about helping people connect, feel seen, and live healthier lives.
Outsized impact on the company, the product, and the lives of Pals and Hosts.
Challenge, autonomy, and a mission with heart.