Technical Implementation Manager Vice President

JPMorganChase • Chicago, IL

9d

About The Position

As a Technical Implementations Vice President within Client Onboarding & Service, you will serve as a subject matter expert on the Stratus or Tandem payment platform and guide complex client integrations from certification through go-live. You will work directly with a portfolio of strategic, high-revenue merchants and collaborate closely with internal partners to deliver a streamlined experience and high client satisfaction.

This senior individual-contributor role focuses on complex client integrations, high-visibility launches, and relationships that support strategic merchants. You will bring platform expertise and a client-first mindset to deliver seamless onboarding and long-term retention. The team is newly formed, with processes and measures evolving; you will help bring structure, clear communication, and an outcomes focus to support top-tier clients.

Requirements

• At least 5 years of experience in the payments industry.
• Expertise in the Stratus or Tandem payment platform.
• Experience leading client certification processes and/or complex client integration projects.
• Ability to understand and document complex technical requirements and specifications.
• Strong understanding of payment network connectivity and related protocols.
• Demonstrated ability to take ownership and drive issues to resolution.
• Ability to manage escalations with urgency, empathy, and composure.
• Strong technical consulting, troubleshooting, and analytical problem-solving skills.
• Strong written and verbal communication skills and professional presence in client-facing settings.
• Proven ability to collaborate effectively with cross-functional partners and senior stakeholders.

Nice To Haves

• Gateway platform knowledge in addition to Stratus or Tandem.
• Experience with EMV certification, or demonstrated ability to learn it quickly.
• Experience certifying on core transaction processing and gateway platforms such as Stratus, Tandem, or Orbital Gateway.
• Formal project management training or practical application of project management concepts.
• Project Management Professional (PMP) certification.
• Advanced understanding of networking and connectivity protocols.
• Proficiency with Microsoft Visio, PowerPoint, and Excel.
• Ability to identify opportunities for AI and automation integration within operational workflows, including experience evaluating, implementing, or governing AI-driven solutions for scalable process improvements and strategic objectives.

Responsibilities

• Lead end-to-end client integration certification and testing activities for an assigned portfolio.
• Advise clients on technical integration approaches, requirements, and readiness milestones.
• Translate complex client requirements into clear plans, actions, and follow-ups across stakeholders.
• Coordinate with internal partners to resolve technical issues and quickly unblock progress.
• Track risks, issues, and dependencies, and communicate status clearly and accurately.
• Manage multiple high-priority workstreams with prompt turnaround times and strong attention to detail.
• Maintain strong client relationships through proactive engagement and reliable delivery.
• Facilitate discussions with senior client and internal stakeholders, including de-escalation when needed.
• Support scheduled go-live activities, including occasional work outside standard business hours.
• Assist clients after hours during go-live-related emergencies tied to certification and testing.
• Contribute to special projects and help evolve team workflows, measures, and operating practices.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed