Technical Implementation Manager Vice President
About The Position
As a Technical Implementations Vice President within Client Onboarding & Service, you will serve as a subject matter expert on the Stratus or Tandem payment platform and guide complex client integrations from certification through go-live. You will work directly with a portfolio of strategic, high-revenue merchants and collaborate with internal partners to deliver a streamlined experience and high client satisfaction. This senior individual-contributor role is part of a newly formed team whose processes and measures are evolving. You will bring structure, clear communication, and an outcomes-focused approach to help shape support for top-tier clients. The role involves leading client integration certification and testing, advising clients on technical approaches and readiness, coordinating issue resolution, and maintaining strong relationships with client and internal stakeholders. You will also support scheduled go-live activities, including occasional work outside standard business hours and after-hours assistance for go-live-related certification and testing emergencies. The position contributes to special projects and the evolution of team workflows, measures, and operating practices.
Requirements
- 5 or more years of experience in the payments industry.
- Expertise in the Stratus or Tandem payment platform.
- Experience leading client certification processes and/or complex client integration projects.
- Ability to understand and document complex technical requirements and specifications.
- Strong understanding of payment network connectivity and related protocols.
- Ability to take ownership, drive issues to resolution, and manage escalations with urgency, empathy, and composure.
- Strong technical consulting, troubleshooting, and analytical problem-solving skills.
- Strong written and verbal communication skills, professional presence in client-facing settings, and ability to collaborate effectively with cross-functional partners and senior stakeholders.
Nice To Haves
- Gateway platform knowledge in addition to Stratus or Tandem.
- Experience with EMV certification or demonstrated ability to learn it quickly.
- Experience certifying on core transaction processing and gateway platforms such as Stratus, Tandem, or Orbital Gateway.
- Formal project management training or practical application of project management concepts, and Project Management Professional (PMP) certification.
- Advanced understanding of networking and connectivity protocols.
- Proficiency with Microsoft Visio, PowerPoint, and Excel.
- Ability to identify opportunities for AI and automation in operational workflows, including experience evaluating, implementing, or governing AI-driven solutions for scalable process improvements and strategic objectives.
Responsibilities
- Lead end-to-end client integration certification and testing activities for an assigned portfolio.
- Advise clients on technical integration approaches, requirements, and readiness milestones.
- Translate complex client requirements into clear plans, actions, and stakeholder follow-ups.
- Coordinate with internal partners to resolve technical issues and quickly unblock progress.
- Track risks, issues, and dependencies, and communicate status clearly and accurately.
- Manage multiple high-priority workstreams with prompt turnaround times and strong attention to detail.
- Maintain strong client relationships through proactive engagement and reliable delivery.
- Facilitate discussions with senior client and internal stakeholders, including de-escalation when needed.
- Support scheduled go-live activities, including occasional work outside standard business hours.
- Assist clients after hours during go-live-related emergencies tied to certification and testing.
- Contribute to special projects and help evolve team workflows, measures, and operating practices.
Benefits
- Competitive total rewards package, with base salary determined by role, experience, skill set, and location.
- Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
- Comprehensive health care coverage.
- On-site health and wellness centers.
- Retirement savings plan.
- Backup childcare.
- Tuition reimbursement.
- Mental health support.
- Financial coaching.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
