Technical Implementation Manager II

ZoomInfo Technologies LLC•Bethesda, MD

1d•$55,300 - $86,900•Hybrid

About The Position

In this role, you will work on end-to-end technical implementation of ZoomInfo products, ensuring alignment with customer goals and delivering high-quality solutions. You'll troubleshoot and resolve complex issues, drawing on sound judgment and technical expertise. A key part of the role involves developing and documenting best practices for implementation and client engagement. You’ll interact directly with clients through webinars and Q&A sessions, offering expert guidance and tailored solutions.

Requirements

3 to 5 years of technical troubleshooting or customer onboarding in the SaaS industry.
Advanced understanding of ZoomInfo RevOS Platforms and product solutions and good Working knowledge with CRM products
Proven ability to troubleshoot and resolve complex technical issues independently.
Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical audiences.
Demonstrated success working with a wide range of customers, particularly those with complex go-to-market strategies.
Handles complex projects and technical challenges that require a high level of expertise and problem-solving skills.
Customizes advanced integration solutions and addresses a wide range of client-specific needs.
Exercises significant judgment in decision-making processes, considering various factors and potential impacts
Operates with minimal supervision, receiving broad guidance and direction on goals and outcomes.

Nice To Haves

Relevant certifications in CRM and Marketing Automation platforms are highly desirable.

Responsibilities

Complete the technical implementation of ZoomInfo products, providing advanced best practices and ensuring alignment with customer roles and objectives.
Troubleshoot and resolve complex problems where analysis may require reviewing a variety of factors. Exercise sound judgment within defined procedures and practices to determine appropriate action.
Develop and document standard best practices for implementation and client engagement, sharing insights to improve overall service quality.
Engage with clients during webinars and Q&A sessions, providing expert insights and solutions to their queries.
Mentor junior team members providing guidance and sharing expertise to foster their professional growth.
Network with senior internal and external personnel to resolve issues and provide advanced support, leveraging expertise to enhance collaboration.
Actively support a feedback culture, offering and seeking feedback to improve team performance and client satisfaction.
Document complex integration processes and client requirements accurately, ensuring clarity and consistency.

Benefits

Incredibly strong onboarding program - be set up for success in your first 90 days
Ongoing training to help you grow
Market leading product offering (check our our long list of G2 awards)
Comprehensive Medical, Dental, Vision
Eligibility for Future Equity Awards
401k Matching (50% of the first 7% of your contribution)
12 weeks Parental Leave for primary caregivers, 4 weeks for secondary caregivers
Family forming benefits up to $20k, plus discounts on a Care.com membership
Virgin Pulse Wellness Program
Optional add ons such as pet insurance, legal service support, and more!