Technical Implementation Consultant (Alerting) - Remote (26-9)

Spok

10d•$75,000 - $85,000•Remote

About The Position

Responsible for installation, configuration, monitoring and troubleshooting applications in a Windows Server environment, utilizing IIS and SQL Server with a range of network and application issues as it relates to Spok, including, but not limited to, paging, mobile applications and devices, nurse call integrations, clinical messaging integrations, facility messaging integrations, clinical workflows, interactive voice response, and networking concepts.

Requirements

Bachelor degree
5+ years previous experience troubleshooting software applications
Experience working in Healthcare IT
Excellent oral and written communication skills
Flexibility to work extended hours as business needs dictate
Able to work in a team
Customer-focused with a high level of confidence
Highly developed analytical and problem-solving skills
Demonstrates strong energy, performing when schedules, deliverables, or customers require it
Demonstrated effective leadership skills.
Understanding of system implementation and installation processes.
Strong Knowledge of security concepts, load balancers, TLS/SSL Certificates, ciphers, TCP
Strong Knowledge networking concepts, DNS, HTTPS, firewalls
Knowledge of SQL
VMWare experience

Responsibilities

Independently install, configure, test, and validate server components and mobile applications
Work with customer vendors, partners, and technicians to resolve issues as it relates to Spok software, test possible solutions and escalates when necessary
Perform and support customer go-live and activation of applications
Maintain familiarity with current and previous versions of products and technology
Develop and maintain troubleshooting skills on all products and technical offerings
Manage customer relationship and proactively work with customer contacts during project timeframe
Deliver customer support and service by responding in a timely and respectful manner to requests
Communicate technical details in a client-focused, understandable manner to customers
Listen and communicate information to a diverse customer base, vendors, and internal departments at all skill levels both verbally and in writing
Participate in customer conference calls, and at times may have to facilitate and conduct customer conference calls
Provide appropriate updates to Project Managers and customers, prioritizing in a dynamic environment
Maintain existing processes, standards, upgrade documentation, and create new documentation as necessary
Follow implementation standards, project plans and related process to ensure a high level of success
Evaluate and report project outcomes, customer satisfaction and customer concerns
Report project status, schedules, issues, resolutions, and completions to necessary parties