Technical Implementation Consultant

Itron•Chicago, IL

2d•Remote

About The Position

Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us. We are seeking a Technical Implementation Consultant to lead the technical work required to successfully deploy our SaaS platform for enterprise utility customers. This role is critical to ensuring secure, scalable, and repeatable implementations for customers operating critical infrastructure. The Technical Implementation Consultant serves as the technical owner of implementation workstreams, partnering closely with Customer Success, Product, and Engineering to deliver high‑quality customer deployments. This role focuses on configuration and technical enablement required to bring customers live, including integrations, SSO, data migration, environment configuration, and technical validation. This role is not the overall project or program owner. Instead, it is a hands‑on technical leadership role accountable for ensuring customer environments are implemented correctly and aligned with platform best practices. This is a high‑impact opportunity within a growing enterprise SaaS organization supporting the Utilities & Energy sector, where technical readiness, security, and reliability are essential.

Requirements

2+ years of experience in solutions consulting, implementation consulting, solutions architecture, or technical deployment roles within enterprise SaaS
Proven experience leading technical workstreams for enterprise software implementations
Hands‑on experience with SSO technologies such as SAML, OIDC, and SCIM
Experience with APIs, integration patterns, and data migration or import processes
Ability to translate customer requirements into scalable, supportable technical configurations
Strong troubleshooting skills across authentication, integrations, and environment setup
Ability to collaborate effectively with customer IT teams, internal Engineering partners, and cross‑functional stakeholders
Strong written and verbal communication skills, with the ability to build confidence and trust

Nice To Haves

Experience implementing software for utility, energy, industrial, or regulated enterprise customers
Familiarity with mobile and web applications used in field or operational environments
Experience with enterprise identity providers such as Microsoft Entra ID (Azure AD), Okta, or similar platforms
Experience with configuration‑heavy SaaS applications, workflow tools, or operational platforms
Background in technical architecture, enterprise deployments, or customer‑facing solutions engineering
Experience with reporting or dashboards using Power BI or similar tools

Responsibilities

Lead the technical implementation workstream for enterprise customer deployments from kickoff through go‑live, demonstrating accountability for delivery quality and outcomes
Conduct technical discovery related to customer environments, identity systems, integrations, data sources, and deployment requirements
Translate business and implementation requirements into scalable, customer‑centric technical configuration and deployment plans
Define, document, and manage technical design decisions aligned with platform standards and long‑term maintainability
Partner collaboratively with Customer Success and Implementation teams to ensure technical execution aligns with the overall rollout strategy
Track and document technical implementation activities to support transparency, knowledge sharing, and repeatability
Lead configuration and troubleshooting of single sign‑on (SSO) and user provisioning using SAML, OIDC, and related technologies
Configure tenant setup, authentication flows, role mappings, and access controls to meet enterprise security requirements
Collaborate authentically with customer IT and security teams to validate connectivity, certificates, claims mapping, and identity architecture
Support enterprise security readiness reviews and document final configurations for long‑term operational success
Scope, design, and configure integrations with upstream and downstream customer systems
Lead validation of APIs, file‑based integrations, middleware workflows, and data exchange patterns
Troubleshoot and resolve integration issues during implementation and testing with a calm, solutions‑oriented approach
Partner with Support and Engineering on complex requirements, defects, or product gaps
Establish innovative, repeatable integration patterns and best practices across implementations
Lead planning and execution of data migrations, imports, and configuration deployments
Validate source data quality, mappings, transformations, and readiness for import
Configure customer environments including templates, workflows, forms, users, permissions, and solution settings
Perform technical validation prior to customer UAT and go‑live to ensure reliability and scalability
Ensure customer‑specific configurations align with platform standards while supporting flexibility where needed
Support technical test planning for SSO, integrations, data loads, and environment configuration
Execute or coordinate technical validation during customer UAT
Identify and communicate technical risks, dependencies, and blockers impacting launch readiness
Support technical cutover planning and ensure clean handoff to Support and Customer Success teams
Identify recurring implementation challenges and convert them into reusable tools, templates, and standard approaches
Define and evolve standard patterns for integrations, data loads, SSO configuration, and environment setup
Collaborate with Product and Engineering to shape implementation tooling and platform enhancements
Create documentation and technical accelerators that reduce manual effort and improve implementation velocity
Recommend product improvements that enhance scalability, reliability, and customer experience