Technical Helpdesk

TEKsystems•Irving, TX

16h•$20 - $24•Onsite

About The Position

The main function of a technical help desk specialist is to provide technical assistance to computer system users. A typical technical help desk specialist is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location.

Requirements

Verbal and written communication skills, problem solving skills, customer service and interpersonal skills.
Ability to work independently and manage one’s time.
Basic mentoring skills necessary to provide support and constructive performance feedback.
Knowledge of circuit boards, processors, electronic equipment and computer hardware and software.
Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software.
Help desk support
Troubleshooting
Customer service
networking
windows administration
troubleshoot hardware

Responsibilities

Answer user inquiries regarding computer software or hardware operation to resolve problems.
Enter commands and observe system functioning to verify correct operations and detect errors.
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.