Helpdesk Technician
LeachGarner, Inc•Attleboro, MA
•$60,000 - $75,000•Hybrid
About The Position
LeachGarner is seeking a skilled and customer-focused Helpdesk Technician to support our manufacturing and office teams based both onsite and remote. In this role, you’ll be a critical part of ensuring our production lines stay connected, our systems run smoothly, and our products get out the door on time. This role operates in a manufacturing facility where conditions may include exposure to loud noise, fluctuating temperatures (hot or cold), and moving machinery. Personal protective equipment (PPE) is required. The position involves walking, standing, and occasional lifting of materials.
Requirements
- Bachelor’s degree in computer science, IT, or equivalent experience
- 5 years of experience in Help Desk or IT Support roles
- Strong hands-on experience with Windows desktop/workstation operating systems (installation, configuration, reimaging, troubleshooting)
- Proven ability supporting cloud-based IT services, including: Microsoft 365 (O365) – user provisioning, mailbox configuration, Teams support, SharePoint access management
- Proven ability supporting cloud-based IT services, including: Endpoint Detection and Response (EDR) platforms – deployment, monitoring, and first-level incident handling
- Proficient in managing and resolving support tickets using help desk software and remote access tools
- Deep understanding of network fundamentals – including basic troubleshooting of network connectivity, VoIP, and wireless devices
- Excellent diagnostic, analytical, and problem-solving skills
- High-level written and verbal communication skills
- Customer-focused mindset with the ability to handle stressful situations calmly
- Eagerness to learn and adapt to new technologies quickly
Nice To Haves
- Microsoft 365 Administration – including Teams, OneDrive, Exchange Online, and SharePoint
- Endpoint Protection Expertise – experience with EDR/XDR platforms such as Microsoft Defender for Endpoint, SentinelOne, or CrowdStrike Falcon
- Azure Active Directory (AAD) – familiarity with user management and Conditional Access policies
- VoIP Systems Support – hands-on experience troubleshooting and maintaining voice systems
- Network Infrastructure Knowledge – basic understanding of cabling, switches, and connectivity
- Mobile Device Management (MDM) – preferably using Microsoft Intune
- Manufacturing & Logistics IT Experience – supporting wireless devices and systems in warehouse or production environments
Responsibilities
- Providing IT related support in person, over the phone, or via remote access to employees
- Installing, upgrading and repairing hardware and software
- Diagnosing issues with computer software, peripherals, and hardware
- Providing answers to users by identifying problems, researching answers, and guiding employees through corrective steps
- Running software diagnostic tools and physically inspecting hardware systems
- Guiding employees through basic problem-solving processes
- Following up with employees to ensure complete resolution of issues
- Managing helpdesk tickets and maintaining service level standards
- Providing basic computer training to employees
- Supporting VoIP system and factory wireless devices
- Troubleshooting and fixing network wiring and connectivity issues
- Assisting with additional IT-related tasks to support company goals
Benefits
- 80 hours of paid holiday time per year
- 80 hours paid vacation to start
- Paid personal days
- 40 hours paid sick leave accrued per year
- Paid Parental Leave
- 401(k) Plan with a company match
- Medical, dental, vision and prescription drug coverage insurance
- Flexible Spending Account
- Company paid life insurance
- Company paid long-term disability plans
- Corporate discount program
- Annual Incentive Bonus Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
