Helpdesk Administrator

Kelli's • Coppell, TX

17h • Onsite

About The Position

Kelli’s is looking for a hands-on Helpdesk Administrator to provide technology support across our corporate office, distribution center, and retail locations. This role is responsible for resolving day-to-day technology issues, supporting POS systems and endpoints, administering Microsoft 365, and helping prepare technology for new store openings. This position is based on-site Monday-Friday.

Requirements

• 2+ years of hands-on IT support or service desk experience.
• Experience supporting users across multiple locations.
• Experience with Windows 10/11, Microsoft 365, Active Directory and/or Entra ID.
• Knowledge of basic networking, including TCP/IP, DNS, DHCP, wireless, and VPN.
• Experience with ticketing systems and strong documentation skills.
• Retail POS experience required; NCR Counterpoint strongly preferred.
• Experience with payment terminals and familiarity with PCI DSS requirements.
• Strong troubleshooting, communication, organization, and follow-through skills.
• Valid driver’s license and ability to travel approximately 10–15%.
• Ability to occasionally work evenings or weekends for store openings or installations.
• Ability to lift and position equipment weighing up to 50 pounds.

Nice To Haves

• Jira/Confluence
• RMM platforms
• warehouse technology
• new-store openings
• healthcare/hospital environments
• IT certifications
• an IT-related degree

Responsibilities

• Serve as the first point of contact for IT support requests and manage the service desk ticket queue.
• Troubleshoot NCR Counterpoint POS systems, registers, payment terminals, printers, scanners, and other peripherals.
• Support Windows endpoints, imaging, deployment, patching, and equipment refreshes.
• Perform day-to-day administration of Microsoft 365, Entra ID, Exchange Online, SharePoint, and Teams.
• Support employee onboarding and offboarding, including accounts, access, and equipment.
• Troubleshoot network, wireless, connectivity, and printing issues.
• Maintain IT asset inventory, equipment, licenses, warranties, and related records.
• Support warehouse technology, including handheld devices, barcode scanners, and label printers.
• Build, configure, and ship technology for new store openings and provide on-site installation support.
• Maintain IT documentation and knowledge base articles and document work in Jira.
• Assist with IT security, PCI DSS, patching, MFA, and compliance-related activities.
• Escalate complex technical issues and follow through to resolution.

Benefits

• This is a hands-on opportunity to work across retail technology, POS systems, Microsoft 365, endpoints, warehouse technology, and new store deployments while supporting a growing organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed