IT Helpdesk Administrator

Batchelor & Kimball • Conyers, GA

3d • Onsite

About The Position

Headquartered in Conyers, Georgia, Batchelor & Kimball takes pride in partnering with our clients to deliver excellent results from engineering and construction to operations and maintenance. We offer design/build and turnkey construction services, including teaming with selected subcontractors for electrical and general construction. If you are looking to grow your career and thrive in a team environment, then we invite you to apply for this position.

We are seeking an experienced IT Helpdesk Administrator to join our onsite IT team. The ideal candidate has a strong background in technical support and is comfortable managing a diverse workload of support requests in an enterprise environment. This role is heavily focused on troubleshooting and resolving helpdesk tickets while providing exceptional support to employees throughout the organization. Batchelor & Kimball is consistently growing; it is an exciting time to join our team and continue growing with us! From day one you’ll have an immediate impact on the day-to-day efficiency of our IT operations, and an ongoing impact on our overall growth.

Requirements

• Experience troubleshooting a wide variety of issues in Windows 11
• Experience troubleshooting a wide variety of hardware-related issues (PC, A/V system, iPhone/iPad printer, etc.)
• Experience with Active Directory Users and Computers (ADUC)
• Ability to troubleshoot a wide variety of network issues (Wi-Fi/Ethernet connection issues, slow speeds, VPN issues, etc.)
• Experience with Cisco Meraki products
• Experience with iOS/iPadOS
• Strong communication skills (written and verbal)
• Strong problem-solving skills
• Strong task prioritization and workload management skills
• High School Diploma or GED (Required)
• At least 3 years of experience in a prior helpdesk role (Required)

Nice To Haves

• College degree in Information Technology or similar (Not required, but is a plus)
• Experience working on Windows Server is a plus, but it not a big part of this job
• Prior experience at a managed service provider (MSP) is a huge plus

Responsibilities

• Proactively monitor and manage the helpdesk ticket queue, taking ownership of support requests and ensuring timely resolution
• Investigate complex technical problems, identify root causes, and implement solutions while maintaining clear communication with end users throughout the support process.
• Escalate issues when appropriate and collaborate with EMCOR IT, vendors, and internal stakeholders to drive timely resolution of technical issues.
• Document troubleshooting steps, resolutions, and procedures to improve knowledge sharing and operational efficiency.
• Create, modify, and terminate user accounts in Active Directory and other business systems.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED