Technical Expert Assessment Engineer: Cooling

Schneider Electric•Buffalo, NY

2d•Remote

About The Position

Schneider Electric’s Cooling Business Unit is passionate about helping our customers meet their Datacenter Cooling needs. In this position, the Technical Expert Assessment (TEX) Engineer will manage the expert analysis process within the Cooling business and is responsible for product collection, analysis, report creation, and submission. The TEX Engineer must collaborate with their internal colleagues and external vendors to perform such tasks. The TEX Engineer plays a crucial role in the customer experience by providing root cause analysis reports to our customers which communicate the cause of failures and mitigation plans. This position requires an engineer with strong technical writing, communication, and organizational skills, as well as the ability to quickly develop systems knowledge and work effectively in a highly matrixed organization comprised of technical professionals.

Requirements

Bachelor's degree in Industrial Engineering (Mechanical, Energy, Electrical, Materials, Chemical,..)
Good communication skills
Knowledge of mechanical, electrical, and control systems; Refrigeration experience a plus
Experience with quality engineering tools and practices is preferred: process mapping, 8D process, statistical analysis, etc.
Must be self-motivated, have good interpersonal skills, and be capable of analyzing complex problems through innovative thought and experience.

Responsibilities

Arrange RMA (Return Authorization) and return shipping of product and components required for analysis
Collect all relevant information related to the analysis from field service personnel
Coordinate 3rd party analysis from component suppliers and/or independent test facilities
Perform analysis of returned components
Maintain communication of analysis progress with front office teams
Create comprehensive written reports to describe the full results of the analysis