Technical Estimator and Project Manager II (Spec, Shower Hardware)
Oldcastle BuildingEnvelope•Los Angeles, CA
•$24 - $33
About The Position
The Specialist II provides quotes to customers and converts quotes to orders in coordination with Business Development and Sales. The role requires knowledge of CRL products relevant to requests for quotes, as well as CRL quote programs, configurators, and online programs. It also provides prompt customer engagement to create memorable customer experiences.
Requirements
- High school diploma or equivalent.
- Ability to work at a fast pace and stay current with inquiries and follow-up tasks.
- Knowledge of general pricing and margins, and negotiating skills.
- General understanding of glass systems.
- Ability to navigate CRL's website and business software to retrieve product and business transaction information.
- Organization and effective prioritization skills.
- Excellent customer service skills, tact, discretion, and good self-expression.
- Critical-thinking and independent-thinking skills to anticipate and resolve issues.
Nice To Haves
- Associate degree preferred, but not required.
Responsibilities
- Provide accurate quotations to customers for the assigned Product Group.
- Meet or exceed the quote turnaround SLA for the assigned Product Group.
- Read and understand bid requests, specifications, and drawings to ensure quotes are technically compatible and competitive.
- Maintain broad knowledge of Product Group products to make customer offers.
- Answer customer calls and resolve questions and concerns with relevant, accurate information in a timely manner.
- Consistently document customer interactions and transactions in the ERP system.
- Understand and anticipate customer needs.
- Create a sense of urgency to help customers release quotes to orders in time for CRL to meet project critical paths.
- Participate in educational opportunities to enhance Product Group knowledge.
- Update notes daily on open quotes, orders, or drawings that remain unresolved at the end of the business day.
- Provide customer feedback effectively to the Team Leader.
- Collaborate with internal teams on customer needs and factors that contribute to customer satisfaction.
Benefits
- Industry-competitive benefits at the lowest cost to the employee.
- PTO and holidays, including floating holidays employees can choose.
- Potential for annual raises and bonuses through a pay-for-performance culture.
- Training to equip employees with the knowledge and skills needed to succeed.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
