Technical Estimator and Project Manager II (Spec, Shower Hardware)

Oldcastle BuildingEnvelope • Los Angeles, CA

16d

About The Position

The Specialist II provides quotes to customers and converts quotes to orders in coordination with Business Development and Sales. The role requires understanding CRL products relevant to requests for quote and using CRL quote programs, configurators, and online programs. It also focuses on prompt customer engagement and creating consistently positive customer experiences.

Requirements

• High school diploma or equivalent.
• Ability to work at a fast pace and stay current with inquiries and follow-up tasks.
• Knowledge of general pricing, applied margins, and negotiation skills.
• General understanding of glass systems.
• Ability to navigate CRL’s website and business software to retrieve product and transaction information.
• Organizational skills and ability to prioritize effectively.
• Excellent customer service skills.
• Ability to exercise tact and discretion and communicate effectively.
• Critical-thinking and independent-thinking skills to anticipate and resolve issues.

Nice To Haves

• Associate degree preferred, but not required.

Responsibilities

• Provide accurate quotations to customers for the assigned Product Group.
• Meet or exceed quote turnaround service-level agreements for the assigned Product Group.
• Read and interpret bid requests, specifications, and drawings to ensure quotes are technically compatible and competitive.
• Maintain broad knowledge of Product Group products to assist customers.
• Answer customer calls and resolve questions or concerns with relevant, accurate information in a timely manner.
• Document customer interactions and transactions consistently in the ERP system.
• Understand and anticipate customer needs.
• Create a sense of urgency to help customers release quotes to orders in time to meet project critical paths.
• Participate in educational opportunities to expand Product Group knowledge.
• Update notes daily on open quotes, orders, or drawings that remain unresolved at the end of the business day.
• Provide customer feedback effectively to the Team Leader.
• Collaborate with internal teams on customer needs and factors affecting customer satisfaction.

Benefits

• Industry-competitive benefits at the lowest cost to the employee.
• PTO and holidays, including floating holidays employees can choose.
• Potential for annual raises and bonuses through a pay-for-performance culture.
• Training to equip employees with the knowledge and skills needed to succeed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED