Technical Engineer I (Remote)
About The Position
Trane Technologies is currently seeking a Technical Engineer. You will be responsible for using your ServiceNow knowledge and programming abilities to solve client issues, answer product questions, and plan, design and configure enhancement requests. A sustainable future demands ongoing digital advancement. Our digital solutions team leads the way in developing next-generation climate technology focused on reducing demand-side energy consumption and emissions. Our team—including BrainBox AI, Nuvolo, and more—combines technical expertise with advanced analytics to create data-driven solutions that add real value for customers, communities, and the planet. Whether you're advancing AI in HVAC or driving analytics for greater efficiency, your ideas will help engineer solutions for stronger communities and a sustainable world.
Requirements
- Exceptional Customer Service Skills
- 2+ years writing and debugging in an object-oriented language (JavaScript, Java, C#) or any full-stack web development framework
- 1+ year working as a Developer in ServiceNow or 2+ years as a SN Admin
- Fundamental understanding of ITSM/ITIL (Change Management, Incident Management)
- CMDB (CI's, CMDB Architecture)
- Business Application Development (Scoped application development)
- SN's APIs, (g_form, g_user, Glide Record, Glide Ajax, etc.)
- Client Scripts, UI Policies/UI Policy Actions, UI Actions
- View Rules
- Business Rules
- ACLs
- Data Policies
- Notifications
- Dictionary Entries, Overrides, and Attributes
- Field Reference Qualifiers
- Script Includes
- UI Pages
- XML, HTML, CSS
- SN Service Catalog and Request Workflow
- Importing Data, Transform Map and Field Scripting
Nice To Haves
- SN Certified System Admin (CSA), SN Certified Application Dev (CAD), or SN Certified Implementation Specialist (CIS)
- Diagnosing Performance Issues in SN
- SN Service Portal/AngularJS experience/creating custom widgets/SCSS/Sass
- Jelly, custom macros
- Configuring any bi-directional integration
Responsibilities
- Assigning cases within the Technical Engineering Team (5%)
- Troubleshooting and debugging complex technical systems and code (60%)
- Communicating with Clients on daily basis (10%)
- Documenting Client interactions, code/configuration changes, next steps (15%)
- Continually learning both SN and Nuvolo products and customer implementations (10%)
Benefits
- health insurance
- holistic wellness programs
- fertility coverage
- adoption/surrogacy assistance
- 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution
- 15 vacation days
- 9 paid holidays
- 3 floating holidays
- sick leave
- additional options to support volunteer and parental leave
- Educational and training opportunities through company programs
- tuition assistance
- student debt support
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
