Technical Engineer I (Remote)

trane technologies•Newton, MA

1d•$57,300 - $80,920•Remote

About The Position

Trane Technologies is currently seeking a Technical Engineer. This role is responsible for using ServiceNow knowledge and programming abilities to solve client issues, answer product questions, and plan, design, and configure enhancement requests. The digital solutions team leads the way in developing next-generation climate technology focused on reducing demand-side energy consumption and emissions. This team combines technical expertise with advanced analytics to create data-driven solutions that add real value for customers, communities, and the planet.

Requirements

Exceptional Customer Service Skills
2+ years writing and debugging in an object-oriented language (JavaScript, Java, C#) or any full-stack web development framework
1+ year working as a Developer in ServiceNow or 2+ years as a SN Admin
Fundamental understanding of ITSM/ITIL (Change Management, Incident Management)
Fundamental understanding of CMDB (CI's, CMDB Architecture)
Fundamental understanding of Business Application Development (Scoped application development)
Fundamental understanding of SN's APIs, (g_form, g_user, Glide Record, Glide Ajax, etc.)
Fundamental understanding of Client Scripts,
Fundamental understanding of UI Policies/UI Policy Actions,
Fundamental understanding of UI Actions
Fundamental understanding of View Rules
Fundamental understanding of Business Rules
Fundamental understanding of ACLs
Fundamental understanding of Data Policies
Fundamental understanding of Notifications
Fundamental understanding of Dictionary Entries, Overrides, and Attributes
Fundamental understanding of Field Reference Qualifiers
Fundamental understanding of Script Includes
Fundamental understanding of UI Pages
Fundamental understanding of XML, HTML, CSS
Fundamental understanding of SN Service Catalog and Request Workflow
Fundamental understanding of Importing Data, Transform Map and Field Scripting

Nice To Haves

SN Certified System Admin (CSA),
SN Certified Application Dev (CAD), or
SN Certified Implementation Specialist (CIS)
Diagnosing Performance Issues in SN
SN Service Portal/AngularJS experience/creating custom widgets/SCSS/Sass
Jelly, custom macros
Configuring any bi-directional integration

Responsibilities

Assigning cases within the Technical Engineering Team (5%)
Troubleshooting and debugging complex technical systems and code (60%)
Communicating with Clients on daily basis (10%)
Documenting Client interactions, code/configuration changes, next steps (15%)
Continually learning both SN and Nuvolo products and customer implementations (10%)

Benefits

Health insurance
Holistic wellness programs with generous incentives
Family building benefits include fertility coverage and adoption/surrogacy assistance
401K match up to 6%, plus an additional 2% core contribution
15 vacation days
9 paid holidays
3 floating holidays
Sick leave
Additional options to support volunteer and parental leave
Educational and training opportunities through company programs
Tuition assistance
Student debt support